ESENT Errors (Lots of them)

Question

_{Thursday, January 24, 2019 3:48 PM}

This error below is spamming our server. However, I've fixed everything on the server I can think of. The only errors I am getting are ESENT and most of them are the below. SFC /Verifyonly found no corruption.

svchost (504) SoftwareUsageMetrics-Svc: A request to write to the file "C:\Windows\system32\LogFiles\Sum\SystemIdentity.jfm" at offset 0 (0x0000000000000000) for 8192 (0x00002000) bytes succeeded, but took an abnormally long time (18 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

The server peridoically starts hanging and freezing. Like my CPU is under max load. Where everything is just super slow and laggy. The only way to fix it is to reboot the computer. Unplugging the power for 30 seconds seems to increase the likely hood the server boots into a stable state. However, unsure if it's just chance.

Any ideas? I have run Intel's Diagnostic tool on the CPU and all green. I just don't know here. Dumbfounded.

All replies (5)

_{Friday, January 25, 2019 6:48 AM}

Hi,

Thanks for your question.

Could you please give me the number ID of this error?

I have found two case which is similar with yours. Please check whether it is helpful.

1. https://answers.microsoft.com/en-us/windows/forum/windows_7-performance/abnormally-high-cpu-usage-from-svchostexe/eb38d25d-6bb2-47cd-80f2-5389c62337be

2. https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/esent-event-id-508510-and-533-warnings-in-event/5f60a4ae-ed72-42e2-932d-5756cacc497f

Best Regards,

Eric

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_{Monday, January 28, 2019 9:40 AM}

Hi,

Just checking in to see if the information provided was helpful.

Please let us know if you would like further assistance.

Best Regards,

Eric

Please remember to mark the replies as answers if they help and unmark them if they provide no help.
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_{Wednesday, January 30, 2019 9:44 AM}

Hi,

Was your issue resolved?

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If you resolve it using your own solution, please share your experience and solution here. It will be very beneficial for other community members who have similar questions.

If no, please reply and tell us the current situation in order to provide further help.

Best Regards,

Eric

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_{Thursday, February 14, 2019 6:22 PM}

I have done a SFC scan mulitple times. Some times it finds errors, but as of now there is no corruption according to the scanner and still getting the error.

I've ran Intel Diagnostic on the CPU and everything checked out.

We are not getting high CPU usage, usually any where from 1% to 10%. It's just a file server.

We have Diskeeper that keeps our drive from fragmenting. This was added AFTER the 508 error began inorder to try and remedy it. So fragmentation does not seem to be the issue.

I have deleted all files in the system32/SUM folder and waiting to see if the error crops back up.

_{Friday, March 1, 2019 3:35 PM}

I guess no one knows?