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Question
Thursday, June 28, 2018 10:32 AM
We are constantly getting this error on our citrix servers running Windows Server 2008 R2 Standard and Office 2013
Log Name: Application
Source: MSOIDSVC.EXE
Date: 28/06/2018 11:30:35
Event ID: 0
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SRVVF10.UK.stephensons.co.uk
Description:
The description for Event ID 0 from source MSOIDSVC.EXE cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
InitializeSvcAPI failed with hr = 0x8004825b
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSOIDSVC.EXE" />
<EventID Qualifiers="0">0</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2018-06-28T10:30:35.000000000Z" />
<EventRecordID>434589</EventRecordID>
<Channel>Application</Channel>
<Computer>SRVVF10.UK.stephensons.co.uk</Computer>
<Security />
</System>
<EventData>
<Data>InitializeSvcAPI failed with hr = 0x8004825b</Data>
All replies (3)
Friday, June 29, 2018 2:45 AM
Hi,
What Office program and what operation in the program is causing this error?
MSOIDSVC.exe is installed as a Windows service with the service name msoidsvc. This is the core component that executes the actual logons and service ticket requests to AD FS and Microsoft Online Services authentication servers.
You may try to restart Microsoft Online Services Sign In Assistant service to see whether it helps. Press Win + R to open the Run command, type services.msc and then press Enter. Find and right-click Microsoft Online Services Sign In Assistant service, select Restart.
Hope this helps.
Regards,
Steve Fan
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Friday, July 6, 2018 2:08 AM
Hello,
How is everything going? Have you got an opportunity to try my above suggestion? Feel free to post back with any findings.
Regards,
Steve Fan
Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].
Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.
Thursday, November 28, 2019 8:47 PM
Hello
Even I am also facing the same issue after un installing office 2007 and installing office 2013 on my windows server 2012 R2 machine. My application deals with excel doc generation. I am having this problem with Excel 2013 version. Please help me to fix this issue