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Question
Friday, February 17, 2017 4:39 PM
I am hoping to get some help with an issue I am seeing on Windows 10 Enterprise machines. I work with emergency services and we are currently using Panasonic CF-31 Toughbooks in our emergency vehicles with Windows 7 Professional. In testing for a hardware upgrade with Windows 10 I took a laptop and installed Windows 10 Enterprise which was patched up to date and everything is fine almost.
When the vehicles are in the bay they connect using WIFI which allows them to software patches and updates and then as they leave the bay they switch over to cellular and off they go. They use software which has a map of where they are going and is GPS enabled and as things stand it works properly. We use NetMotion to force all traffic from the dispatch center to go straight to the Internet bypassing the VPN tunnel and using cellular only. As things stand with Windows 7 it works well, in the bay the cellular is working so the software gets all of its data from dispatch and the WIFI is working so it gets updates and when it leaves there is no drop outs or transition.
Here is the issue, with Windows 10 it does not connect to the cellular network with the wireless on until it drops off of the wireless network and then it connects to cellular which can take up to a minute to get a proper connection. As the vehicles leave the bay they will not have connectivity to dispatch until the cellular is up and going. This was not an issue with Windows 7 but this is a stumbling block with Windows 10.
Is there a way to get both wireless and cellular working with Windows 10 at the same time without using 3rd party software? I have searched and this is not really a common request so there is not a lot of information on it.
Thanks, Dennis
All replies (4)
Monday, February 20, 2017 1:59 AM âś…Answered
Hi CorradoGuy,
Are you using multi network adapters?
" Panasonic CF-31 Toughbooks "
According to my research, it seems that the device manufacturer website hasn`t released the Windows 10 compatible drivers for your machine model. To make a device work well, the compatible drivers are necessary and the drivers are released by the device manufacturer. Though it may work well at present, we cannot guarantee the machine will work well all the time.
http://www.panasonic.com/business/iframes/toughbook-computer-support-search-downloads.asp
For present issue, we could try the following command to add a static router to cellular network.
"route ADD destination_network MASK subnet_mask gateway_ip metric_cost"
For example:
route -p add 10.11.12.13 255.255.255.255 10.11.12.14 metric 3 if 2
NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.
Best regards
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Friday, February 17, 2017 6:42 PM
you can try BRIDIGING the connections together in network adapter settings and will make both pick up on either or
sounds to me though the .NET 4 and the way windows 10 changes things from nt5 (WINDOWS7) there may be registry settings that can tweak this i would do a search for Windows 10 Cellular and TCP registry settings
i my self i have a big difference in the way NT6 tcp PROTOCOL BEING WAY SLOWER
you may also need change some of the settings in the adapter properties advanced settings
it may also be you need a booster antenna on the
trust me when i say windows 10 is more lockeddown then windows 10
also there are settings in GP edit that could need to be changed
could be an encryption issue where you need to to enable the older encryption protocol in gp edit also
try in GP edit first before you try bridging the connections
Friday, February 24, 2017 7:29 PM
No luck on this one, it is hard to find information on this specific issue as most people are interested in one or the other. The root of the issue is Windows 10 only wants to have one adapter enabled at a time which is the root of my issue. I can use other methods to force traffic through cellular which is fine but with Windows 10 I would then only be able to use the cellular and not access the wireless. There must be a way around this, we are not talking about people at a coffee shop, we are talking about emergency response vehicles. If this thing drops out for 20 - 30 seconds when they are getting on way it could be the difference in life or death. The second option is just to screw Windows 10 and go back to testing with Windows 7 and then stick on a private APN and run Windows 7 even after EOL.
Even when setting a static route it will not work if the other adapter is enabled. I need to be able to update these machines which means they need to be connected when parked and the laptops need to communicate with dispatch so the vehicles know where to go and know any updates that come up. The machine I am currently using for testing is a Panasonic CF-31 Mk1 with a Gobi 2000 modem and is older than time so I have requested a new loaner from Panasonic which would be a CF-31 Mk5 which according to Panasonic has all of the Windows 10 drivers. If there is no way around their wacky networking in Windows 10 then it will be even easier because it will be on Windows 7 which works great and then it will go onto an APN and we will use NetMotion to route all of the traffic.
Monday, March 13, 2017 8:27 PM
Hi CorradoGuy,
Are you using multi network adapters?
" Panasonic CF-31 Toughbooks "
According to my research, it seems that the device manufacturer website hasn`t released the Windows 10 compatible drivers for your machine model. To make a device work well, the compatible drivers are necessary and the drivers are released by the device manufacturer. Though it may work well at present, we cannot guarantee the machine will work well all the time.
http://www.panasonic.com/business/iframes/toughbook-computer-support-search-downloads.aspFor present issue, we could try the following command to add a static router to cellular network.
"route ADD destination_network MASK subnet_mask gateway_ip metric_cost"For example:
route -p add 10.11.12.13 255.255.255.255 10.11.12.14 metric 3 if 2
NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.
Best regards
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
The drivers were the problem. I missed your point and after going through far too many posts from searching I came back to this and got your point. I was using Windows 7 drivers on the Gobi 2000 modem which worked but obviously there was a difference. I grabbed a Panasonic FZ-G1 Mk4 which is designed for Windows 10 and set it up similar to the emergency vehicles and no drop-outs. I am still waiting for a proper test machine from Panasonic but it looks like using both cellular and wireless with the proper drivers will not cause any issues.
Thanks for the help with this and pointing out the obvious.