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Question
Thursday, December 3, 2015 8:45 AM
Hi all,
Since installing Office 2016 I am unable to insert certain Objects within Word, I am trying to add an HTM file and display it as an icon (Insert > Object > Create from File > Display as icon), however I get the error message:
"The program used to create this object is htmlfile. That program is either not installed on your computer or it is not responding. To edit this object, install htmlfile or ensure that any dialog boxes in htmlfile are closed."
Has anyone else encountered this, and is there a known fix?
Regards
Carl
All replies (7)
Wednesday, December 16, 2015 5:19 AM âś…Answered | 1 vote
Hi Carl,
I suppose that your Office 2016 installation is corrupted. Would you like to re-install it if possible?
Regards,
George Zhao
TechNet Community Support
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact [email protected].
Friday, December 4, 2015 1:44 AM
Hi,
As far as I know, this issue could occur if *.HTM\.HTML registry keys are corrupt or if they have incorrect values.
Back up and delete the following registry keys for *.HTM and *.HTML, restart PC and try to insert HTML files in Word.
Registry disclaimer
Important: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
How to back up and restore the registry in Windows
http://support.microsoft.com/kb/322756/
- Hit Win key + R to open the Run window.
- Type Regedit and click Ok.
- Browse to HKEY_CLASSES_ROOT\htm, Right click and Delete it.
- Browse to HKEY_CLASSES_ROOT\html, Right click and Delete it.
- Close Registry Editor window.
- Restart PC.
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact [email protected].
Friday, December 4, 2015 10:59 AM
Hi George,
I had tried this - but it did not resolve the issue, I still get the same error message.
Regards
Carl
Monday, December 7, 2015 6:49 AM
Hi Carl,
OK, have you tried to start Word in safe mode and test this issue? The third-party add-in also might be a reason.
Then, we also can repair Office 2016 to check it is helpful.
Regards,
George Zhao
TechNet Community Support
Please mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact [email protected].
Tuesday, December 15, 2015 3:38 PM
Hi,
I have tried in safe mode and have also tried repairing Office - I still get the same issue thou.
Regards
Carl
Tuesday, May 24, 2016 3:23 PM
Hi George,
I had tried this - but it did not resolve the issue, I still get the same error message.
Regards
Carl
I have the same problem. Running Office 365 small business premium edition with all latest updates. Also tried the proposed registry trick. after reboot it still shows (default) "htmlfile" for HKEY_CLASSES_ROOT\htm and HKEY_CLASSES_ROOT\html
...and the error still the same - The program used to create this object is htmlfile. That program is either not installed on your computer or it is not responding. To edit this object, install htmlfile or ensure that any dialog boxes in htmlfile are closed."
when trying to insert HTML file into blank Word document.
Tuesday, October 22, 2019 3:18 PM
I was just able to solve this same problem by changing my default program for web browsing to Internet Explorer (was previously set to Microsoft Edge by default on a new computer) and ensuring that it also changed the default program for .htm and .html files, then restarting the Word program before I tried inserting the picture as an object again.