Windows 10 stuck on Dell Logo screen after Sentinel One Agent Installation Reboot

Question

_{Tuesday, September 3, 2019 7:32 PM}

I need to install Sentinel One Agent on Windows 10 1903 Enterprise machine.

As soon as I install it on the machine and reboot it the machine gets stuck on Dell Logo screen with few dots revolving.

Is there any Boot logging or any method which I can use to get to the root of this issue? Please help.

All replies (3)

_{Wednesday, September 4, 2019 2:14 AM}

I shall suggest you to post here:

[email protected]

S.Sengupta,Microsoft MVP Windows and Devices for IT, Windows Insider MVP

_{Wednesday, September 4, 2019 5:31 AM}

Thank you, Have logged with them was just trying to figure out if we have any logging option which can help.

_{Wednesday, September 4, 2019 7:01 AM}

From this article below, I see that:

Microsoft has identified a compatibility issue with a small number of anti-virus software products.

The compatibility issue is caused when security applications make unsupported calls into Windows kernel memory. These calls may cause stop errors (also known as blue screen errors) that make the device unable to boot.

https://www.sentinelone.com/blog/sentinelone-compatible-meltdown-spectre-fixes/

For your scenario, you need to pass Dell logo firstly, I suggest to consult Dell support for help, then uninstall current Sentinel One Agent, choose a compatible version after consult Sentinel support.

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards

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