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Question
Thursday, January 24, 2019 6:55 AM
Hi
I have a problem when signing in Visual studio Dev essentials. Once clicking on "Join or access now" following message is shown:
Something went wrong!
We are sorry, but our system has detected a problem with your account. If you are still getting this error message after 24 hours, please contact support with the date and time you started having this problem . Message code: 715-123150.
I have done many things to deal with it such as deleting cash and cookies, creating new account and signing with the new account, but still facing the error.
I don't know what else I should do. If anybody has any suggestion?
Regards
All replies (4)
Friday, January 25, 2019 6:35 AM
Hi AliAsadi,
Welcome to the MSDN forum.
the 715-123150 error it is usually solved automatically after the 24 hours. If it not, I recommend you redirect to this link: https://trainingsupport.microsoft.com/en-us/tcbizspark/forum/all/visual-studio-subscription-error-code-715-123150/11a356bb-0023-4535-847b-796d30ae2fa6?page=4 or https://trainingsupport.microsoft.com/en-us/tcbizspark/forum/all/715-123150-still-unresolved/97592111-0511-4dbd-a784-f98f84c52f5c and reply back with the information requested in the private message to @ EsmeraldaJaramillo who will provide you an update.
If you would accept my suggestion and get a favor there, please give me a feedback in here, I will glad to hear your update soon.
Sincerely
May
MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]
Monday, January 28, 2019 3:10 PM
Hi ali,
Sorry to bother you, I just wondering if my reply is helpful for you? And did you solve this issue yet?
Any feedback we want to hear you.
May
MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]
Thursday, August 29, 2019 11:05 AM | 2 votes
I know this may be an ongoing issue, I get that for some reason (i am guessing security) something has flagged our accounts as maybe compromised, so it has applied a temporary lock on the account (i was downloading some images ready for transfer to an airgapped machine for testing) after a Few downloads I suddenly got this error.
What I think people are wanting to know (me included) is What is Message code: 715-123150
Does that mean "Account Temporarily Blocked from Downloading for Security Reasons" or is there another reason?
Can you tell us that as it may prevent many other queries in the future if we are informed and aware of any restrictions on the MSDN accounts we are paying for (I am aware on the number of keys per day you can redeem so is this error a download limit per day for our accounts?)
Monday, April 20, 2020 9:34 PM
They are limiting downloads and not telling people. If you download too many items in a row it flags your account as suspicious. So they are blocking people and using an erroneous error and you have to wait for the system to reset its self. Its nice that you paid for the privilege of being blocked for downloading to many items at once.