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Question
Wednesday, January 4, 2017 8:33 AM
Hi,
I am trying to open a excel document from our web based repository, our server is using TLS1.2 Protocol. when we open any excel file for few user it get open without any issue, but for few users we are getting an error as "Certificate error The application experienced an internal error loading the SSL Libraries". please let me know how to solve this problem (PFA Screen shot). our users are using MS Office 2013 and Windows 7 OS. I have already tried the solution provide on below link but it did not worked.
All replies (2)
Wednesday, January 4, 2017 8:51 AM
Windows 7 Office 2013 requires TLS 1.0 or SSL3 to be supported on the server however you seem to be using TLS 1.2. You can either make the server support TLS 1.0 or SSL3 or apply following fix to the Windows 7 client
https://support.microsoft.com/en-us/kb/3140245
Regards,
Rahul Uppal
Monday, January 9, 2017 8:36 AM
Hi,
Please try the method of Rahul Uppal, if you think my reply is helpful, I suggest you mark it as answer. Other partners who read the forums with the same issue can get more information from the correct result.
Thank you.
Regards,
Emi Zhang
TechNet Community Support
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