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Question
Tuesday, September 30, 2014 3:36 PM
I've had several OneNote notebooks for years.
This morning, only the ones hosted on OneDrive failed synchronization.
Following other support tips for the initial error 0x80072EFD I re-started my Surface Pro, switched connections, and closed the notebook.
None of these had any effect, and I cannot sync the notebooks on other machines.
I also tried removing certificates as described here: http://social.technet.microsoft.com/Forums/office/en-US/29176a20-2e5c-421a-b314-cb8e5c7a150c/onenote-doesnt-recognize-internet-connection-unable-to-sync?forum=officeitpro
I can still open and edit the documents via OneDrive's web access, but I get the error in the title of this post if I try to open with OneNote.
How can I restore access to my notebooks and get them to sync?
"We're all in it together, kid." - Harry Tuttle, Heating Engineer
All replies (8)
Wednesday, October 1, 2014 6:12 AM ✅Answered | 1 vote
Hi,
Please try to clear the OneNote cache and test again. To do this, please follow:
1. Navigate to C:\Users\username%\AppData\Local\Microsoft\OneNote\15.0
2. Find the file named "OneNoteOfflineCache.onecache" and rename it to OneNoteOfflineCache.onecache.old.
3. Restart your OneNote and test again.
Please let me know the result.
Regards,
Steve Fan
Forum Support
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Monday, October 6, 2014 1:44 AM
Hi,
Just checking in to see if the information was helpful. Please let us know if you would like further assistance.
Best Regards,
Steve Fan
Forum Support
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Thursday, October 9, 2014 1:28 AM
Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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Wednesday, June 3, 2015 3:05 PM | 1 vote
Steve,
I am having the same issue on my OneNote books stored on OneDrive in ODFB (OneDrive For Business). I don't have this issue with my OneNote notebooks stored on OneDrive (Personal). The cache clearing did not help. Any other ideas?
Tuesday, September 29, 2015 6:45 PM
I am having the same issues, tried with the cache and it still doesn;'t open. Will appreciate your help
Monday, November 2, 2015 9:25 AM
The same here - we have few Notebooks on SharePoint - no problem. Colleague shared with me section of one of his Notebooks, stored on OneDrive for Business, and I get the error.
Clearing the cache did not help.
Wednesday, November 8, 2017 8:20 AM
Hi,
I´ve had the same problem just recently, I did like described above and did the following steps after:
1. Closed the OneNote application on my windows 7 machine via Task Manager.
2. Start it again and sign in with the same account. Don´t create anything else. Just login in.
3. Go to the OneNote online version and select "Open in OneNote"
4. You should be good and everything starts.
Regards,
Fehed
Wednesday, October 3, 2018 12:37 PM
Just to add some further information, i had the same issue with non of the above fixing. However the following did fix;
New registry setting:
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity]
"DisableADALatopWAMOverride"=dword:00000001