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Question
Friday, July 24, 2020 10:32 PM
I've been experiencing a headache with my computer; it won't load normally but it will load in Safe Mode with Networking and only in Safe Mode with Networking, when Windows attempts to load normally, it simply begins to load windows, as in not even displaying the start up screen which includes the background image etc, rather the computer locks up and I have to restart or the computer restarts automatically. Other times, the computer will say it is missing the BCD, although that can be fixed by restarting the computer once or twice; it is very strange.
How can I resolve this issue, I've done the Windows memory test; it is successful, as well as chkdsk /f that also is successful; what is causing the computer to restart ? As well I've done a Malwarebytes test and that too comes out with no malware ?
All replies (12)
Friday, July 24, 2020 11:25 PM
Boot the computer and open administrative command prompt.
Type: sfc /scannow > report results into the thread
Type: bootrec /fixmbr > report results into the thread
Type: bootrec /fixboot > report results into the thread
Type: bootrec /scanos > report results into the thread
Type: bootrec /rebuildbcd > report results into the thread
See if the computer can boot normally by typing: (then click enter and reboot)
bcdedit /deletevalue {current} safeboot
If the above command fails the typing: (then click enter and reboot)
bcdedit /deletevalue {current} safebootalternateshell
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Saturday, July 25, 2020 12:56 AM
Boot the computer and open administrative command prompt.
Type: sfc /scannow > report results into the thread
Type: bootrec /fixmbr > report results into the thread
Type: bootrec /fixboot > report results into the thread
Type: bootrec /scanos > report results into the thread
Type: bootrec /rebuildbcd > report results into the thread
See if the computer can boot normally by typing: (then click enter and reboot)
bcdedit /deletevalue {current} safeboot
If the above command fails the typing: (then click enter and reboot)
bcdedit /deletevalue {current} safebootalternateshell
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On the bottom of each post there is:
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The results for each;
sfc /scannow: Windows Resort Protection did not find any integrity violation.
bootrec /fixmbrbootrec /fixbootbootrec /scanosbootrec /rebuildbcd
All of the above commands will not run when I boot into Windows using Safe mode with networking or safe mode with command prompt. Those are command prompts in Administration mode.
bcdedit /deletevalue {current} safeboot
bcdedit /deletevalue {current} safebootalternateshell
Neither of those two above commands return any result either ?
I don't know what is going wrong but this has been going on for a week now, I can't boot into Windows by means of normal mode the computer shows the Windows logo and the rotating circle icons after that point, the screen goes black and either locks up which I have to reset the computer or automatically restarts ?
Saturday, July 25, 2020 1:38 AM
1) Find a camera or smartphone camera to take pictures and post images into the thread using share links: one drive, drop box, or google drive
2) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
https://www.tenforums.com/tutorials/2503-disk-management-how-post-screenshot.html
- Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
https://download.cnet.com/MiniTool-Partition-Wizard-Free-Edition/3000-2094_4-10962200.html
https://www.partitionwizard.com/partitionmagic/portable-partition-magic.html
4) Open administrative command prompt and copy and paste the whole command: (start with c in copy and end with " after txt)
copy %SystemRoot%\minidump\.dmp "%USERPROFILE%\Desktop\&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
5) Use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.
6) In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
7) Run HD Tune (free version) (all drives)
https://www.hdtune.com/
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan
https://www.softpedia.com/get/System/Hard-Disk-Utils/HD-Tune.shtml
- Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
http://www.seagate.com/support/downloads/seatools/seatools-win-master/
http://knowledge.seagate.com/articles/en_US/FAQ/202435en
https://www.seagate.com/support/downloads/seatools/
9) Find a flash drive that you can format (> or = 8 GB)
10) On a working computer create a bootable Windows 10 iso:
https://www.microsoft.com/en-us/software-download/windows10
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html
11) Boot to the Windows 10 iso > in the left lower corner click repair your computer > click troubleshoot > perform:
a) startup repair > indicate whether it creates a srttrail.txt
b) system restore > start with the oldest restore point and repeat as necessary up to the most recent restore point
c) click command prompt (steps to follow pending the above results)
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Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
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Sunday, July 26, 2020 3:30 PM
1) Find a camera or smartphone camera to take pictures and post images into the thread using share links: one drive, drop box, or google drive
2) Open disk management > by default some columns are compressed > widen each Status and Volume > make sure the contents within the parenthesis are in full view and that none of the characters are cutoff > view disk 0 > widen this row as needed so that all of the characters are in full view > post an image into the thread
https://www.tenforums.com/tutorials/2503-disk-management-how-post-screenshot.html
- Download and install Minitool Partition Wizard > click launch > post an image of the results into this thread
https://download.cnet.com/MiniTool-Partition-Wizard-Free-Edition/3000-2094_4-10962200.html
https://www.partitionwizard.com/partitionmagic/portable-partition-magic.html4) Open administrative command prompt and copy and paste the whole command: (start with c in copy and end with " after txt)
copy %SystemRoot%\minidump\.dmp "%USERPROFILE%\Desktop\&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
5) Use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.
6) In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
7) Run HD Tune (free version) (all drives)
https://www.hdtune.com/
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scanhttps://www.softpedia.com/get/System/Hard-Disk-Utils/HD-Tune.shtml
- Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
http://www.seagate.com/support/downloads/seatools/seatools-win-master/
http://knowledge.seagate.com/articles/en_US/FAQ/202435enhttps://www.seagate.com/support/downloads/seatools/
9) Find a flash drive that you can format (> or = 8 GB)
10) On a working computer create a bootable Windows 10 iso:
https://www.microsoft.com/en-us/software-download/windows10
https://www.tenforums.com/tutorials/9230-download-windows-10-iso-file.html
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html11) Boot to the Windows 10 iso > in the left lower corner click repair your computer > click troubleshoot > perform:
a) startup repair > indicate whether it creates a srttrail.txt
b) system restore > start with the oldest restore point and repeat as necessary up to the most recent restore point
c) click command prompt (steps to follow pending the above results)
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.Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
On the left side of each post: Vote = a helpful post
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This is the result of viewing strictly disk 0 in disk management. The results of disk management can be viewed as requested here.
Step two which was loading mini-partition wizard, doesn't produce any results; rather an error.
Step 4, can be downloaded here.
The DirectX information can be viewed here. Below are the results from TuneHD for each drive and below that are the results for Seatools.
TuneHD (Drive 1) Results:
TuneHD (Drive 2) Results:
TuneHD (Drive 3) Results: There is no health report as upon running the test it returns N/A.
SeaTools Results (all drives)
Booting from Windows10 ISO I have not performed yet, as I decided before doing so you can check these reports and see if there is anything then if needed I can perform the booting from a Windows10 iso and then restoring, a restore point. Hopefully from the data I posted it can give some insight as to the cause ?
Sunday, July 26, 2020 10:04 PM
1) For share links please use one drive, drop box, or google drive.
2) To evaluate the BSOD please post logs for troubleshooting.
Using administrative command prompt copy and paste this whole command.
Make sure the default language is English so that the logs can be scanned and read.
Choose the applicable link for the operating system:
https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html
https://www.eightforums.com/threads/language-add-or-remove-in-windows-8.5849/
https://www.sevenforums.com/tutorials/87317-display-language-change.html
The command will automatically collect the computer files and place them on the desktop.
Then use 7zip to organize the files and one drive, drop box, or google drive to place share links into the thread for troubleshooting.
This command will automatically collect these files: msinfo32, mini dumps, drivers, hosts, install, uninstall, services, startup, event viewer files, etc.
Open administrative command prompt and copy and paste the whole command:
copy %SystemRoot%\minidump\.dmp "%USERPROFILE%\Desktop\&dxdiag /t %Temp%\dxdiag.txt© %Temp%\dxdiag.txt "%USERPROFILE%\Desktop\SFdebugFiles\&type %SystemRoot%\System32\drivers\etc\hosts >> "%USERPROFILE%\Desktop\hosts.txt"&systeminfo > "%USERPROFILE%\Desktop\systeminfo.txt"&driverquery /v > "%USERPROFILE%\Desktop\drivers.txt" &msinfo32 /nfo "%USERPROFILE%\Desktop\msinfo32.nfo"&wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"® export HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall "%USERPROFILE%\Desktop\uninstall.txt"® export "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components" "%USERPROFILE%\Desktop\installed.txt"&net start > "%USERPROFILE%\Desktop\services.txt"&REM wmic startup list full /format:htable >"%USERPROFILE%\Desktop\startup.html"&wmic STARTUP GET Caption, Command, User >"%USERPROFILE%\Desktop\startup.txt"
There are two files for you to find manually:
a) C:\Windows\MEMORY.DMP
Use file explorer > this PC > local C: drive > right upper corner search enter the above to find results.
b) dxdiag:
In the left lower corner search type: dxdiag > When the DirectX Diagnostic Tool opens click on the next page button so that each tab is opened > click on save all information > save to desktop > post one drive or drop box share link into the thread
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Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
On the left side of each post: Vote = a helpful post
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Monday, July 27, 2020 12:51 AM
I've attached the dump file which includes only two files as the other files are identical to that of the previous dump file posted in my previous post.
As for the memory.dmp file; I couldn't locate that file on the computer, neither in Windows or anywhere. I posted the DirectX information here.
I hope this information finally reveals what the cause as to why I can't boot into normally into Windows and only booting into Safe Mode with Networking is working although with many things disabled.
Monday, July 27, 2020 3:21 AM
The log results were not included for the administrative command prompt script.
If you are unable to run then command then there are alternative log collectors.
Run V2
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
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Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
On the left side of each post: Vote = a helpful post
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Tuesday, July 28, 2020 1:34 PM
The log results were not included for the administrative command prompt script.
If you are unable to run then command then there are alternative log collectors.
Run V2
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
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.Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
On the left side of each post: Vote = a helpful post
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Here are all the log files from a command prompt in Administration mode. I hope finally the root of the problem can be found.
Tuesday, July 28, 2020 7:17 PM
The BSOD bugchecks collected were 101 and 133.
There were frequent BSOD while in safe mode.
There is likely malfunctioning hardware.
The logs also displayed WHEA corrected hardware errors.
There was prior drive file system corruption.
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1) Make a free backup image and save the image to another drive or the cloud:
https://www.macrium.com/
https://www.tenforums.com/tutorials/61026-backup-restore-macrium-reflect.html
2) The BIOS: 0215, 9/5/2017
Confirm the motherboard and version:
https://www.asus.com/Motherboards/ROG-STRIX-Z370-H-GAMING/HelpDesk_Download/
Upgrade the BIOS to the most up to date non-beta BIOS.
3) Make sure that there is no overclocking during the troubleshooting
4) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
https://www.piriform.com/speccy
https://www.ccleaner.com/speccy
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
http://www.cpuid.com/softwares/hwmonitor.html
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
http://www.almico.com/speedfan.php
- Run Prime95 - Stress Test Your CPU
Prime95 - Stress Test Your CPU Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/16474-prime95-stress-test-your-cpu.html
a) Record the maximum temperature and post the maximum temperature into the thread
b) Record test duration and post the uninterrupted test duration into the thread
c) Aim for testing > 3 hrs and abort testing as needed for freezing, temperature changes (see link)
d) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
https://www.tenforums.com/tutorials/6102-take-screenshot-windows-10-a.html
6) Run OCCT: post images into the thread
7) Open administrative command prompt and type or copy and paste:
8) sfc /scannow
9) dism /online /cleanup-image /scanhealth
10) dism /online /cleanup-image /restorehealth
11) sfc /scannow
12) wmic recoveros set autoreboot = false
13) wmic recoveros set DebugInfoType = 7
14) wmic recoveros get autoreboot
15) wmic recoveros get DebugInfoType
- When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
17) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread
b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread
18) If the computer has Ccleaner (do not install the software if it is not already installed) > click windows tab or custom clean > scroll down to system and advanced > post an image into the thread
19) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.
C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.
Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)
Type: Y
reboot
Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
https://www.tenforums.com/tutorials/40822-read-chkdsk-log-event-viewer-windows-10-a.htmlFor any BSOD:
a) run the V2 log collector to collect new log files
https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html
b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive
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Please remember to vote and to mark the replies as answers if they help.
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On the left side of each post: Vote = a helpful post
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Wednesday, July 29, 2020 12:26 AM
I have a question before I continue. Most of the BSOD happened when attempting to boot in normal mode, although the log is displaying safe mode, safe mode with networking has not given me any problems. Therefore what hardware could be causing the issue that the computer is continuously having a BSOD when attempting to load Windows normally ?
Wednesday, July 29, 2020 6:04 AM
1) Are you able to boot the computer using normal boot?
The title of the thread:
"Computer boots in safe mode but not normal ?"
"I don't know what is going wrong but this has been going on for a week now, I can't boot into Windows by means of normal mode"
2) If no activity is performed after the boot how long before a BSOD?
3) Had you made backup images?
4) What is the oldest restore point?
5) Do BSOD occur in safe mode?
6) Does continuously running safe mode for days prevent BSOD?
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Bugcheck 101 is often related to malfunctioning hardware.
Most often it's malfunctioning CPU.
Software tests will stress test the CPU.
If the hardware is faulty then swap test or replace.
If the software tests are normal or inconclusive then consider swap testing.
For bugcheck 101 and 133 with parameter 1 it's best and needed to have memory dumps instead of mini dumps.
Also it would be useful to run Windows driver verifier. This tool runs in normal boot and does not run in safe mode. Safe mode is used to turn off the tool.
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Please complete all of the steps in the prior post to rule in and / or rule out problems.
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Technet is closing so make note of the important date.
Interact with existing posts until August 10, 2020, after which content will be closed to all new and existing posts.
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Please remember to vote and to mark the replies as answers if they help.
On the bottom of each post there is:
Propose as answer = answered the question
On the left side of each post: Vote = a helpful post
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Wednesday, August 5, 2020 3:26 PM
When I reduced the frequency of the memory by 400mhz and turned off all overclocking of the CPU, the computer booted successfully normally; there were no BSOD, or lock ups. I ran the computer for a few days, everything was successful.
Since then I have put the frequency of the memory back to normal and over clocked the system; it is stable, no BSOD. Although the one thing I noticed is, the computer seems to be tad slow on the responsive when loading programs or some programs will lock up or shut down on their own depending.