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Question
Tuesday, November 21, 2017 7:44 AM
Dear Support Team,
Please advice how to check what happen to the license. I have noticed recently the license removed automatically
All replies (3)
Wednesday, November 22, 2017 5:20 AM âś…Answered
Dear Support Team,
Please advice how to check what happen to the license. I have noticed recently the license removed automatically
Hi,
Please refer to the following article to check the user license for Office 365 ProPlus application as Office 365 Admin:
https://support.office.com/en-us/article/Assign-licenses-to-users-in-Office-365-for-business-997596b5-4173-4627-b915-36abac6786dc
If the license is assigned correctly in Office 365 Admin Center but the license issue persists in Office desktop client, I suggest you can try to reinstall Office 365 to check if the issue can be fixed. To reinstall Office 365 ProPlus, please read:
Regards,
Winnie Liang
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Tuesday, November 21, 2017 12:17 PM
Hi There,
If you have the Global Admin account, you may log onto the portal.office.com.
You can also try logging in with your current email address and password. A license will not be removed automatically unless done by someone. If your license is expired, you have 90 days with limited features before it is removed completely.
Regards,
Friday, November 24, 2017 11:01 AM
Hi,
I am checking the status of this issue. Do you have any update for it?
Please feel free to post back if you need further help.
Regards,
Winnie Liang
Please remember to mark the replies as answers if they helped.
If you have feedback for TechNet Subscriber Support, contact [email protected].