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Outlook presence is missing after cisco jabber installation

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Tuesday, April 5, 2016 4:02 PM

Outlook presence is missing after cisco jabber installation, have used the following but the Presence feature did not return.

  1. Open Regedit.exe.
  2. Browse to HKEY_CURRENT_USER\Software\IM Providers
  3. Click on the appropriate IM provider (e.g. Lync or Communicator) and ensure the UpAndRunning section has a key value of 2.
  4. Update the DefaultIMApp key to the desired application (e.g. Lync or Communicator)

For Office 2013, also verify the following:

  1. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\IM and ensure SetOnlineStatusLevel has a key value of 3.
  2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\PersonaMenu and ensure Enabled has a key value of 1.

All replies (1)

Wednesday, April 6, 2016 5:59 AM âś…Answered

Hi,

Based on my research, you also need to change the UpAndRunning data to 2 under:

HKEY_CURRENT_USER\Software\IM Providers\Cisco Jabber

See: http://www.cisco.com/c/en/us/support/docs/unified-communications/jabber-windows/118750-technote-jabber-00.html

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Since this issue is more related to Lync clients, if you need further assistance regarding this issue, I'd recommend you post a new question to the following forum:

https://social.technet.microsoft.com/Forums/office/en-US/home?category=lync

The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding.

Steve Fan
TechNet Community Support

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