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Microsoft 365 activation Error

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Monday, June 29, 2020 7:28 PM

Hi,
I am getting following error on opening any Microsoft 365 app (word, PPT, Excel, Outlook etc.).

"Product Notice: Word hasn't been activated. To keep using Word without interruption, activate before 4th July 2020."

I have bought the Microsoft 365 Family plan today.

I would appreciate if you could please help to resolve the above issue.

Regards,
Abhishek

All replies (4)

Tuesday, June 30, 2020 3:26 AM

Hi Abhishek,

Please go to Control Panel to check whether there is another Office product (Maybe a trial version of Office ) on your computer.

If yes, you may need to uninstall it and just keep Microsoft 365 you bought.

If not, please try the steps below to check activate information for your Office. 

  • 1. Search CMD, right-click the Command Prompt and run as administrator. Then copy and paste the command, click Enter at last:
cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus(If you are running 32-bit Office on a 64-bit operating system)cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /dstatus
  • Then you will get the results like following information, please copy and paste yours to reply me for further analysis.
PRODUCT ID: 00202-52186-61642-AA111
SKU ID: 149dbce7-a48e-44db-8364-a53386cd4580
LICENSE NAME: Office 16, Office16O365ProPlusR_Subscription1 edition
LICENSE DESCRIPTION: Office 16, TIMEBASED_SUB channel
BETA EXPIRATION: 01/01/1601
LICENSE STATUS:  LICENSED
ERROR CODE: 0x4004FC04 (for information purposes only as the status is licensed)
ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the timebased validity period.
REMAINING GRACE: 32 days  (47390 minute(s) before expiring)
Last 5 characters of installed product key: H***2
  • 2. Or you could uninstall Office completely with the uninstall support tool.
  • Then login into www.office.com with your Microsoft account, Select Install Office (or depending on your version, Install Office>). 

Regards,

Emily

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Tuesday, June 30, 2020 1:25 PM

Hi Emily,

I got below result on typing this command on cmd prompt "cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus"

C:\Users\abhishek>cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /dstatus
Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.

Processing

PRODUCT ID: 00344-20000-00000-AA858
SKU ID: 1ecbf9c7-7c43-483e-b2ad-06ef5c5744c4
LICENSE NAME: Office 16, Office16HomeStudentR_Grace edition
LICENSE DESCRIPTION: Office 16, RETAIL(Grace) channel
BETA EXPIRATION: 01-01-1601
LICENSE STATUS:  NOTIFICATIONS
ERROR CODE: 0xC004F009
ERROR DESCRIPTION: The Software Licensing Service reported that the grace period expired.
Last 5 characters of installed product key: DJ3QD

PRODUCT ID: 00339-10000-00000-AA933
SKU ID: d450596f-894d-49e0-966a-fd39ed4c4c64
LICENSE NAME: Office 16, Office16ProPlusVL_KMS_Client edition
LICENSE DESCRIPTION: Office 16, VOLUME_KMSCLIENT channel
BETA EXPIRATION: 01-01-1601
LICENSE STATUS:  NOTIFICATIONS
ERROR CODE: 0xC004F056
ERROR DESCRIPTION: The Software Licensing Service reported that the product could not be activated using the Key Management Service (KMS).
Last 5 characters of installed product key: WFG99
Activation Type Configuration: ALL
        DNS auto-discovery: KMS name not available
        Activation Interval: 120 minutes
        Renewal Interval: 10080 minutes
        KMS host caching: Enabled

PRODUCT ID: 00200-70000-00000-AA601
SKU ID: d7279dd0-e175-49fe-a623-8fc2fc00afc4
LICENSE NAME: Office 16, Office16O365HomePremR_Grace edition
LICENSE DESCRIPTION: Office 16, RETAIL(Grace) channel
BETA EXPIRATION: 01-01-1601
LICENSE STATUS:  OOB_GRACE
ERROR CODE: 0x4004F00C
ERROR DESCRIPTION: The Software Licensing Service reported that the application is running within the valid grace period.
REMAINING GRACE: 4 days  (5939 minute(s) before expiring)
Last 5 characters of installed product key: KHGM9

Wednesday, July 1, 2020 1:55 AM

Hi Abhishek,

Thanks for your replying.

According to the information you shared, there are Office Home & Student, Office Professional Plus 2016 and Microsoft 365 Family on your computer.

Please remove Office Home & Student and Office Professional Plus 2016 by typing the commands below with their Last 5 characters of installed product key.

(Please note, I replace the last 5 characters with XXXXX, but what you type are DJ3QD and WFG99.)

cscript.exe "%ProgramFiles%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX(If the 32bit version of Office installed on a 64bit operation, run the following command)cscript.exe "%ProgramFiles(x86)%\Microsoft Office\Office16\ospp.vbs" /unpkey:XXXXX

Then you need to run "dstatus" command above to check activate information again.

If you have any updates, please feel free to let us know.

Regards,

Emily

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.

Friday, July 3, 2020 8:12 AM

Hi Abhishek,

I am checking the status of this issue. Do you have any update for it?

Anything unclear or any questions, feel free to post them back to let us know. 

Regards,

Emily

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.