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Question
Thursday, August 27, 2015 5:19 AM
Hi,
I am getting mysites error intermittently:
Sorry, something went wrong
Could not load user profile.
Technical Details
Troubleshoot issues with Microsoft SharePoint Foundation.
Correlation ID: cdfb279d-69f1-60c5-dba2-32e9da0d72f1
Date and Time: 8/27/2015 6:09:59 AM
Exception occurred loading user profile (/default.aspx): Microsoft.Office.Server.UserProfiles.UserProfileApplicationNotAvailableException: UserProfileApplicationNotAvailableException_Logging :: UserProfileApplicationProxy.ApplicationProperties ProfilePropertyCache does not have 80e5e544-748e-4b4e-b16b-07c0e84ed00b
at Microsoft.Office.Server.Administration.UserProfileApplicationProxy.get_ApplicationProperties()
at Microsoft.Office.Server.Administration.UserProfileApplicationProxy.get_ProfileDBSqlSession()
at Microsoft.Office.Server.UserProfiles.UserProfile.RetrieveUser(String strAcct, Guid gAcct, Byte[] bSid, Nullable`1 recordId, Boolean doNotResolveToMasterAccount, Boolean loadFullProfile, Boolean loadColleagueRecordIds, String strEmail)
at Microsoft.Office.Server.UserProfiles.UserProfile..ctor(UserProfileManager objManager, String strAcct, Boolean doNotResolveToMasterAccount, Boolean forceUserIsSelf, Boolean loadFullProfile, Boolean loadColleagueRecordIds, String strEmail)
at Microsoft.Office.Server.UserProfiles.UserProfileManager.GetUserProfile(Boolean bCreateIfNotExist, Boolean loadFullProfile, Boolean loadColleagueRecordIds)
at Microsoft.Office.Server.UserProfiles.ProfileLoader.EnsureUserProfile(Boolean bCreateIfNotExist)
at Microsoft.Office.Server.UserProfiles.ProfileLoader.GetUserProfile(Boolean bCreateIfNotExist)
at Microsoft.SharePoint.Portal.WebControls.ProfilePropertyLoader.OnInit(EventArgs e).
I always end up restarting User Profile Synchronization Service in App Server. Im searching for root cause and permanent fix.
Your response is appreciated.
Thanks,
-Fran
All replies (3)
Friday, August 28, 2015 8:49 AM ✅Answered
Hi Fran,
Did you set up My Site? If not, please create a My Site host location.
What operation did you do before the error occurred? Did the error occurred when you accessed My Site? If yes, please refer to:
Here is a post about detailed troubleshooting for your reference:
If it doesn’t work, please try to re-create user profile service application.
https://technet.microsoft.com/en-us/library/Ee721052.aspx
Thanks,
Dean Wang
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].
Friday, August 28, 2015 9:37 AM ✅Answered
HI,The issue is because if the web application is not connected to the user profile service application.Please check the link below that explains more on the details about the issue and the solution.
http://expertsharepoint.blogspot.com/2013/12/could-not-load-user-profile-in.html
Anil Avula[Partner,MCP,MCSE,MCSA,MCTS,MCITP,MCSM] See Me At: http://expertsharepoint.blogspot.de/
Friday, August 28, 2015 8:40 AM
Hi,
Try following steps to resolve the issue:
In Central Administration-Click Application Management.
In the Web Applications section, click Manage web applications.
On the Web Application Management page, click the Web Application that hosts My Sites, and then, in the Manage section of the ribbon, click Service Connections.
In the Configure Service Connections Associations dialog box, ensure that a User Profile service application is selected and set as the default.
Hope this helps:)