Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Question
Sunday, March 27, 2016 4:20 AM
Hello.
I am a 15 year old student who is trying to install Visual Studio Community 2015 onto my computer. I tried installing it at least 3 months ago but never really persisted when it failed. It always got stuck on the grey loading screen no matter how long I left it. Recently, however, I am trying to install it again. I have already uninstalled it two times and then reinstalled it. The first time I used the small .exe installer and the second time I used, I think, also the small installer that was this time contained in as .iso file.
Around five months ago, I updated my computer to Windows 10 (from Windows 7 where it worked perfectly) and I have never gotten it to work on Windows 10. After reinstalling, both times did the program get past the grey loading menu however after logging in through my Microsoft account, I found that I couldn't actually use the program because I have an expired license (the 30 day trial).
If I remember correctly, after the 30 day trial ended whilst I was still on Windows 7, I was required to create a Microsoft account and confirm some things (basic terms of using the product). All of that was fine and I could continue to use Visual Studio. Now on Windows 10, the software says I have an expired license even though I'm using the same account I was using prior (to see what I'm talking about, http://imgur.com/AabnqRI, should help explain it). There is the option that checks for an updated license, once pressed on and authenticated, returns with "Failed to download a new license." every time, no matter what. I did this before uninstalling and reinstalling, tried as two other users, tried as an administrator and not an administrator. Nothing I could do fixed this problem. Can anyone help me with this?
- Alex
ADDITIONAL INFORMATION
When I was logged in on the local administrator profile this dialogue did not pop up at all and it would have worked fine. However, my login does not work even if I run Visual Studio with administrative privileges. I believe that it has something to do with something registered as a part of my profile but I cannot 100% confirm. Any other information you need about my computer or specific things I have done, just ask and I'll try to get it to you when needed.
All replies (1)
Monday, March 28, 2016 9:52 AM âś…Answered
Dear Alex,
Welcome to the MSDN forum.
According to your description, it looks like caused by the current computer profile or the network issue. please have a try with the following solutions:
1. Update your IE to IE11 and set as the default browser then try to login in again
2. Make some modification to IE browser as below, then try to open VS and login in again.
- Resetting IE settings: http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11
- Please try to add the website(login.live.com) in Compatibility View settings and check if it helps. Open IE, click on gear symbol or setting and click on Compatibility view settings, then type the website domain name (live.com) and click on Add. After that, try to login again.
- Add the following site to the trusted sites list:
https://login.microsoftonline.com
3. Sign out and try to create a new account then see if the new account will work or not
4. Open IE browser and access this site: https://app.vssps.visualstudio.com/profile/view, if you can access it that means the network should fine.
Best regards,
Sara
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click HERE to participate the survey.