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Outlook email list jumps/scrolls to the top of the mailbox when I delete mail at the bottom of the list

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Friday, May 29, 2015 3:51 PM

Good Morning,

We are having an issue where Outlook 2013 will rapidly scroll upward to the top of the email box when we delete objects in the past. It only happens when there is enough mail where you need to scroll down. Does anyone know the setting/gitch/update to apply to get this to stop?

Thanks,
Carl 

All replies (1)

Monday, June 1, 2015 9:38 AM âś…Answered

Hi Carl,

How did you delete an old emails? Did you do it via clicking the Delete button on the Ribbon? If so, please try deleting an email message via pressing Delete key on your keyboard to see the result. I noticed that there used to have a known issue as you described when deleting a message using the Delete button on Ribbon. However, this issue has been fixed now. Please make sure you have installed all available updates of Outlook and then check if this issue continues.

See similar issues discussed here:

http://answers.microsoft.com/en-us/outlook_com/forum/oemail-osend/outlookcom-goes-back-to-the-top-of-the-message/b27105d1-5f73-4cbc-8b24-e1ca9bb907e8?page=1&tm=1433151422623

http://answers.microsoft.com/en-us/office/forum/office_365hp-other_msftoffice_apps/outlook-2013-inbox-does-not-refresh-after-deleting/1699ca4f-0e17-4ed2-81d6-d52d9e5c3fde?page=1&tm=1433151464294

Regards,

Steve Fan
TechNet Community Support

It's recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.

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