Windows 10 Windows failed to resume from hibernate with error status 0xC000007B.

Question

_{Sunday, November 12, 2017 6:52 PM}

All in one PC - problem is as in the above error message found in the event log.

Audio feedback (chime sound) from a keyboard input.Nothing from mouse input. Screen shows distortion briefly when touched.

Anyone help please?

All replies (8)

_{Friday, November 17, 2017 11:08 AM ✅Answered}

Hi Chris, 

I cannot open or download the event log on your site. Would you please check again?

In addition, if you have any external USB device plugged in your PC including keyboard, mouse, external hard drives, etc. unplug them and test the issue again. 

Please remember to mark the replies as answers if they help.
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_{Monday, November 13, 2017 10:14 AM}

Hi, 

Firstly, please update the graphic card driver and reinstall keyboard and mouse driver for testing. 

For further troubleshooting, Please type the following in an elevated command prompt and paste the results in  your next post

powercfg /A
powercfg /waketimers
powercfg /lastwake

powercfg /devicequery wake_armed

Please remember to mark the replies as answers if they help.
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_{Monday, November 13, 2017 4:32 PM}

Thanks - graphics driver was up to date. Reinstall of mouse/keyboard drivers didn't help

C:\WINDOWS\system32>powercfg /A
The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep
    Fast Startup

The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby state.

    Standby (S2)
        The system firmware does not support this standby state.

    Standby (S0 Low Power Idle)
        The system firmware does not support this standby state.

*****

C:\WINDOWS\system32>powercfg /waketimers
There are no active wake timers in the system.

*****

C:\WINDOWS\system32>powercfg /lastwake
Wake History Count - 0

*****

C:\WINDOWS\system32>powercfg /devicequery wake_armed
HID Keyboard Device
HID-compliant mouse (001)
Realtek PCIe GBE Family Controller

_{Monday, November 13, 2017 5:23 PM}

HP Pavillion 23-Q255NA 23"



_{Monday, November 13, 2017 7:32 PM}

No I don't

_{Tuesday, November 14, 2017 8:47 AM}

Thanks - graphics driver was up to date. Reinstall of mouse/keyboard drivers didn't help

C:\WINDOWS\system32>powercfg /A
The following sleep states are available on this system:
    Standby (S3)
    Hibernate
    Hybrid Sleep
    Fast Startup

The following sleep states are not available on this system:
    Standby (S1)
        The system firmware does not support this standby state.

    Standby (S2)
        The system firmware does not support this standby state.

    Standby (S0 Low Power Idle)
        The system firmware does not support this standby state.

*****

C:\WINDOWS\system32>powercfg /waketimers
There are no active wake timers in the system.

*****

C:\WINDOWS\system32>powercfg /lastwake
Wake History Count - 0

*****

C:\WINDOWS\system32>powercfg /devicequery wake_armed
HID Keyboard Device
HID-compliant mouse (001)
Realtek PCIe GBE Family Controller

Hi Chris, 

Seems there is no one succeeded on resuming from Hibernate. 

You can first try to run commands below to disable and re-enable Hibernate to see the results:

powercfg /hibernate off
powercfg /hibernate on

For further troubleshooting, please help to upload these log files onto OneDrive and share the link here for our research. 

powercfg /energy  (A html report will be generate)

and Event logs we need:

%SystemRoot%\System32\Winevt\Logs\Application.evtx

%SystemRoot%\System32\Winevt\Logs\System.evtx

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Tuesday, November 14, 2017 1:24 PM}

Thanks - disable/re-enable of hibernate did not work.

Requested files are at: https://onenote.com/webapp/pages?token=Fyd4k5mfPb31d-_QvsoKd1eqc7IhFN6yq1V8FffprS6oplLfzbbOQ3eG9f-ABKIXPhodxMomCrvwmkzWQWwp2mZ2bnztYQgs0&id=636462625897942126

Including....

Analysis Results

Errors

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

USB Suspend:USB Device not Entering Selective Suspend

This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.

Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled

PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.

_{Monday, November 20, 2017 5:09 PM}

Thanks - it does seem to be a peripheral - unplugged all USB devices (inc keyboard and mouse) and PC woke from input from the touchscreen. Now some trial and error to work out what is causing the issue.