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CheckPoint Endpoint connect VPN - "Failed to load the virtual network adapter"

Question

Thursday, March 31, 2016 3:47 PM

Hi,

i use Windows 10 and from this morning i cant access the vpn network I normally access for this Error.

Yesterday everything was working fine but today something has gone wrong; this happened after I cleaned some temporary Windows files for another purposes.

I searched for similar topics/discussions on the Web but i haven't found a valid solution yet.

Anyone can give me a good advice in order to find a resolution for this problem?!

The error Log:

[ 3136 4008][31 Mar 11:48:28][vna] vna_cfgmgr_allocate: allocated completed (cxt = 0x35be800)
[ 3136 4008][31 Mar 11:48:28][vna] vna_traffic_fwd_create_cxt : allocated slot 1 - (handler 0x46707b, opaque 0xdefb28, extra_prefix 20)
[ 3136 4008][31 Mar 11:48:28][vna] vna_cfgmgr_allocate: completed ok
[ 3136 4008][31 Mar 11:48:28][vna] vna_cfgmgr_update_kernel: update level 0x17
[ 3136 4008][31 Mar 11:48:28][vna] vna_cfgmgr_update_kernel: copy nexthop mac 44-55-4d-4d-59-2d
[ 3136 4008][31 Mar 11:48:28][vna] vna_cfgmgr_update_kernel: packet forward handle 1, prefix to reserve 20
[ 3136 4008][31 Mar 11:48:28][vna] vna_cfgmgr_update_kernel: kernel failed to complete the command (-200)
[ 3136 4008][31 Mar 11:48:28][vna] vna_cfgmgr_reflect_cfg: failed to update kernel state
[ 3136 4008][31 Mar 11:48:28][vna] vna_cfgmgr_reflect_cfg: failed
[ 3136 4008][31 Mar 11:48:28][vna] vna_cfgmgr_apply_cfg: failed
[ 3136 4008][31 Mar 11:48:28][om] om_mngr_connect_link_do: vna config manager failed to apply the changes onto the system
[ 3136 4008][31 Mar 11:48:28][om] om_mngr_connect_link_do: failed
[ 3136 4008][31 Mar 11:48:28][om] om_mngr_connect_link: failed
[ 3136 4008][31 Mar 11:48:28][TR_OFFICE_MODE] TR_OFFICE_MODE::TrOfficeMode::OM_StartVnaSequence: FAILURE to Apply/Link the VNA-OM Link
[ 3136 4008][31 Mar 11:48:28][TR_OFFICE_MODE] TR_OFFICE_MODE::TrOfficeMode::OM_StartOM: ERROR in: OM_ValidateSetOmParams.
[ 3136 4008][31 Mar 11:48:28][TR_OFFICE_MODE] TR_OFFICE_MODE::TrOfficeMode::OM_StartOM: [OM_StartOM(IN PVNA_PARAMS FullVnaParams)] - FAILURE to start the VNA-OM Link. calling OM_Stop routine
[ 3136 4008][31 Mar 11:48:28][TR_OFFICE_MODE] TR_OFFICE_MODE::TrOfficeMode::OM_StopOM: START: Stopping the VNA-OM Link

Thank You in Advance

Giuseppe

All replies (2)

Friday, April 1, 2016 2:34 AM âś…Answered

Hi Giuseppe,

I think this issue you should ask at the VPN manufacturer side.

Besides, see if the following article would help:

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk43359

Please note: Since this website is not hosted by Microsoft, the information may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].

Thursday, October 3, 2019 7:06 AM | 1 vote

To install the Check Point Virtual Network Adapter For Endpoint VPN Client on win 10 you must:

  1. right click on window start menu icon and select Device manager. Device manager window will immediately open (or you may use any other way how to open device manager window)
  2. click on Action, and select Add legacy hardware
  3. click *Next *on welcome screen
  4. choose "Install the hardware that i manually select from a list" and click on Next
  5. scroll down and select* Network adapters* from offered common hardware types and click on Next
  6. select *Microsoft *as the manufacturer, and then select Check Point Virtual Network Adapter For Endpoint VPN Client, click on Next
  7. click on Next
  8. click on Finish