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Question
Tuesday, November 28, 2017 3:00 PM
Log Name: Microsoft-Windows-Kernel-PnP/Configuration
Source: Microsoft-Windows-Kernel-PnP
Date: 11/28/2017 11:52:33 PM
Event ID: 411
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer:
Description:
Device ACPI\USBC000\0 had a problem starting.
Driver Name: UcmUcsi.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Service: UcmUcsi
Lower Filters:
Upper Filters:
Problem: 0xA
Problem Status: 0xC000009E
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
<EventID>411</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2017-11-28T14:52:33.031070300Z" />
<EventRecordID>673</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="380" />
<Channel>Microsoft-Windows-Kernel-PnP/Configuration</Channel>
<Computer>DESKTOP-52MRJNT</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="DeviceInstanceId">ACPI\USBC000\0</Data>
<Data Name="DriverName">UcmUcsi.inf</Data>
<Data Name="ClassGuid">{36FC9E60-C465-11CF-8056-444553540000}</Data>
<Data Name="ServiceName">UcmUcsi</Data>
<Data Name="LowerFilters">
</Data>
<Data Name="UpperFilters">
</Data>
<Data Name="Problem">0xa</Data>
<Data Name="Status">0xc000009e</Data>
</EventData>
</Event>
All replies (5)
Wednesday, November 29, 2017 2:57 AM
Hi aroboso,
Do it have a Type-C USB connector?
I consider that few reasons could cause the issue such as the driver, power supply and so on.
Removing and re-inserting the USB device removed the Port Reset. Also check the link below about the similar case.
https://www.reddit.com/r/GPDPocket/comments/6j0wz0/usbc_stopped_working/
Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
USB Type-C is a new reversible, symmetric connector introduced by the USB-IF, defined in the USB 3.1 specification. Windows 10 introduces native support for USB Type-C.
https://msdn.microsoft.com/en-us/library/windows/hardware/mt427381(v=vs.85).aspx
Hope it will be helpful to you
Please remember to mark the replies as answers if they help.
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Saturday, December 2, 2017 9:51 AM
Hi,
Haven't received your message a few days, was your issue resolved?
I am proposing previous helpful replies as "Answered". Please feel free to try it and let me know the result. If the reply is helpful, please remember to mark it as answer which can help other community members who have same questions and find the helpful reply quickly.
Best regards,
Carl
Please remember to mark the replies as answers if they help.
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Saturday, December 2, 2017 9:57 AM
Hi Carl
Thank you so much for your reply.
Answering your question, yes, there is a USB 3.1 type c port on my laptop.
I had taken a look at that Reddit post and nothing helped. Though, I did get in touch with Lenovo, and they suggested that it is a possible hardware issue.
It is in repairs now.
Saturday, December 2, 2017 10:15 AM
Hi aroboso,
Thank you for your update.
If the software has no effect, you can consider the hardware problem.
Anyway, glad to hear that you have solved the issue and thank you for sharing it here, it will be helpful to other community members who have same questions.
please remember to mark it as answer which can help other community members who have same questions and find the helpful reply quickly.
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Friday, June 21, 2019 8:30 PM
Hi,
I had this issue with the following setup:
HP EliteBook 840 G5 connected to a Philips Brilliance 241B7Q (port replicator model).
I had 9 of the exact same setup, each with varying results. Some perfect, but some not charging via USBC (and the screen bit-depth 6-bit instead of 8-bit).
However, to fix the charging issue, I found that in Device Manager, updating the (Firmware > )System Firmware (BIOS) from the default Microsoft to the HP driver fixed the USB Connector Manager. Some updated via the Update Driver method. Some I had to download and install manually via the .exe. After reboot and successful install, Device Manager sometimes still reported System Firmware. I ran Update Driver again and after it found the installed driver it updated to HP Q78 System Firmware. No further reboot was required. Sometimes charging can still be a bit intermittent, but at least the device does not have the problem anymore. Disconnecting the USBC from the laptop and reconnecting regains power charging.