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Question
Wednesday, May 25, 2016 1:32 PM
I have recently installed visual studio community, and am unable to use it, due to a license issue.
The error message I get when trying to renew my license in the visual studio prompt is:
"We could not download a license. Please check your network connection or proxy settings."
I do not have the paid version.
I have signed into my account, and have ensured I have the visual studio page created.
The error seems to state a out my network, but my network connection works fine, and i don't believe there are any firewalls or hosts blocking going on.
I have tried reinstalling AND repairing visual studio, to no avail.
All replies (8)
Wednesday, May 25, 2016 1:47 PM âś…Answered | 2 votes
I found the issue.
Apparently I had to enroll for "Visual Studio Dev Essentials" and then sign out of my account and sign back in.
So for anybody else who has this issue:
1. Repair VS install / reinstall
2. Ensure you have a valid MS account
3. Ensure that account has a Visual Studio page
4. Ensure you are enrolled for "Visual Studio Dev Essentials"
5. Sign out / sign in using the "Sign in" button, NOT the "Add account" button.
Visual studio should see the "Personalization account" in the upper left of the license popup. If it doesn't it won't work.
Thursday, May 26, 2016 3:19 AM
Hi Ricahard,
Thank you for your post.
Glad to hear you have had your issue resolved. And it is really kind of you for sharing us your result here.
It will benefit to other community members who have the same issue.
Have a nice day:)
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click HERE to participate the survey.
Monday, September 12, 2016 8:17 PM
I've done all those things and I am still unable to download a license.
Tuesday, September 13, 2016 3:05 AM
Hi Kwixb,
If you have similar issue, you may post another thread in this forum, we will help you solve this according to the specified error information.
Thank you for your understanding.
Best Regards,
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click HERE to participate the survey.
Monday, March 20, 2017 7:28 PM | 6 votes
There's a much simpler solution. For anyone who runs into this problem (It checks every 30 days). Just open your web browser, go to the visual studio page and log in. Keeping that page open, open Visual Studio, reenter your password under accounts, then click search for updated license. For some reason it only works if you're currently logged into the visual studio page.
Tuesday, June 13, 2017 4:58 PM | 1 vote
There's a much simpler solution. For anyone who runs into this problem (It checks every 30 days). Just open your web browser, go to the visual studio page and log in. Keeping that page open, open Visual Studio, reenter your password under accounts, then click search for updated license. For some reason it only works if you're currently logged into the visual studio page.
that's work for me. thanks a lot.
Thursday, August 24, 2017 9:54 AM
For me, this was the solution: https://developercommunity.visualstudio.com/content/problem/16197/we-could-not-add-account-failed-to-refresh-access.html
Wednesday, November 1, 2017 12:02 PM
Worked, tks a lot.