Exchange CU9 Upgrade Error

Question

_{Tuesday, August 11, 2015 11:35 AM}

Hello,

I get the following error prior to the upgrade. Do you have information?

Error:
Setup can't continue with the upgrade because the monad (35812) has open files. Close the process, and then restart Setup.
For more information, visit: http://technet.microsoft.com/library(EXCHG.150)/ms.exch.setupreadiness.ProcessNeedsToBeClosedOnUpgrade.aspx

Thanks.

All replies (5)

_{Tuesday, August 11, 2015 1:51 PM ✅Answered | 1 vote}

 

Hello,

I get the following error prior to the upgrade. Do you have information?

Error:
Setup can't continue with the upgrade because the monad (35812) has open files. Close the process, and then restart Setup.
For more information, visit: http://technet.microsoft.com/library(EXCHG.150)/ms.exch.setupreadiness.ProcessNeedsToBeClosedOnUpgrade.aspx

Thanks.

Looks like you need to stop that process before you can proceed with installing the CU.  From a quick google search it looks like it's related to backup exec so either htere is a backup currently going on, or they have a process that hooks into Exchange (not familiar with backup exec).  Make sure it's not doing anything important (may need to consult symantec) and stop/kill the service/process.

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_{Tuesday, August 11, 2015 3:27 PM}

Hello Hinte,

I was solved problem.

Thanks. 

Netpro Computer Co.

_{Wednesday, August 12, 2015 1:25 AM}

Hi,

According the error message, you should close the undesired process before upgrading the server.

So I suggest you can restart your server to test.

Regards,

David 

_{Wednesday, November 18, 2015 11:04 AM}

Just kill Symantec net backup ...

_{Sunday, August 12, 2018 4:15 PM}

I had RFExchconn open files... which is the rightfax connectivity. I stopped the service. check your processes to see what is monad and stop that service during upgrade.