Malicious Software Removal Tool January 2016 release fails to run on Windows 10 32 bit 1511

Question

_{Thursday, January 28, 2016 5:58 PM}

The latest release of MRT is failing to run on Windows 10 32 bit 1511 virtual machine. It first failed to install as part of January update. After another attempt at update, MRT installed but failed to run. I downloaded and installed new copy of MRT from Microsoft downloads and installed it but failed to run. Error messages in the debug log have varied slightly but most recent one follows:

Microsoft Windows Malicious Software Removal Tool v5.32, January 2016 (build 5.32.12202.0)
Started On Wed Jan 27 21:00:34 2016

Failed to submit MAPS report: 0x80510002
Failed to submit clean hearbeat MAPS report: 0x80510002

Exception Caught: 0x80508001
Microsoft Windows Malicious Software Removal Tool Finished On Wed Jan 27 21:00:38 2016

Return code: 1 (0x1)

The given solution for error 0x80508001 is to reinstall which has not worked. No details are given for error 0x80510002 at support site: https://support.microsoft.com/en-us/kb/891717

I may have disabled a service required for MRT to run, but I can find no list of dependencies or required services. MRT is not blocked from internet access. I returned services to their default setting which I suspected might be used by MRT.

I attempted reinstalling after Cumulative Update for Windows 10 Version 1511 (KB3124262) with exactly same error.

Any links to MRT requirements or suggestions for further action is appreciated.

UPDATE: The problem developed prior to any change in services and January update. The transition in log is shown below. There was no Windows Update at that time and the Reliability Monitor begins two days after the problem. Checking event logs now . . .

Microsoft Windows Malicious Software Removal Tool v5.31, December 2015 (build 5.31.12100.0)
Started On Sat Dec 26 14:15:54 2015

Engine: 1.1.12300.0
Signatures: 1.211.637.0
Microsoft Windows Malicious Software Removal Tool Finished On Sat Dec 26 14:15:56 2015

Return code: 0 (0x0)

Microsoft Windows Malicious Software Removal Tool v5.31, December 2015 (build 5.31.12100.0)
Started On Sun Dec 27 10:52:50 2015

Failed to submit MAPS report: 0x80510002
Failed to submit clean hearbeat MAPS report: 0x80510002

Exception Caught: 0x80508001
Microsoft Windows Malicious Software Removal Tool Finished On Sun Dec 27 10:52:55 2015

Return code: 1 (0x1)

All replies (1)

_{Friday, January 29, 2016 7:28 AM ✅Answered}

Hi Robearo,

Do you have any 3rd-party anti-virus software installed?

Please make sure Windows Defender is running, and the related services is started.

0x80510002 seems to be transfer error.

Failed to submit MAPS report: 0x80510002

I ran the tool and it offers 3 scan options, with no errors popped out.

Regards

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