Outlook picture cache issues

Article
2018-11-12

Question

_{Monday, November 12, 2018 6:31 AM}

Hello Everyone,

I am trying to change the picture for all of our employee profile via code Two Active Directory Photos.

I am able to change it but if the user changes it back to something else, it still shows old picture in the outlook.

C:\Program Files\Microsoft\Exchange Server\V15\ClientAccess\photos - This is the place exchange is saving user pictures but even after deleting it, its just not going from outlook.

Outlook 2016

Exchange 2016

Any suggestions pls.

ferouze

All replies (3)

_{Monday, November 12, 2018 6:58 PM}

Photos are stored inside the mailbox, you can use Get-/Set-UserPhoto to manage them. Or disable this functionality altogether: http://techgenix.com/prevent-users-changing-photo-owa/

_{Tuesday, November 13, 2018 8:24 AM}

Hi,

>> I am able to change it but if the user changes it back to something else

How did the user change the photo? Did the user change the photo from within OWA? If so, does it display the correct photo for the user in OWA now?

We may first run the following command and see whether the photo update has been synced to the Exchange Server:

Get-UserPhoto [email protected]

Besides, do you use cached Exchange mode or online Exchange mode in Outlook? If you are using cached Exchange mode, also try switching to online Exchange mode to see the result. When you are using Outlook in cached Exchange mode, the photo change may not take place immediately as it takes some time for OAB to update itself. You can force an OAB update and see whether it helps.

Regards,
Steve Fan

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_{Thursday, November 15, 2018 9:42 AM}

Hello,

Any update here? Please don't hesitate to post back if you need further assistance on this issue.