Kernel Pnp 219 error crashes pc, no clue why?

Question

_{Friday, February 26, 2016 10:53 PM}

This error:

Log Name:      System
Source:        Microsoft-Windows-Kernel-PnP
Date:          26/02/2016 21:50:31
Event ID:      219
Task Category: (212)
Level:         Warning
Keywords:      
User:          SYSTEM
Computer:      doves-pc
Description:
The driver \Driver\WudfRd failed to load for the device ROOT\WPD\0000.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />
    <EventID>219</EventID>
    <Version>0</Version>
    <Level>3</Level>
    <Task>212</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-26T21:50:31.833903400Z" />
    <EventRecordID>741</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="240" />
    <Channel>System</Channel>
    <Computer>doves-pc</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="DriverNameLength">13</Data>
    <Data Name="DriverName">ROOT\WPD\0000</Data>
    <Data Name="Status">3221226341</Data>
    <Data Name="FailureNameLength">14</Data>
    <Data Name="FailureName">\Driver\WudfRd</Data>
    <Data Name="Version">0</Data>
  </EventData>
</Event>

Causes my pc to shut down instantly, it also only seems to happen whilst i am playing the runescape jagex launcher 

any help would be greatly appreciated, i have tried a few things, even updating to windows 10 after reading it was an 8.1 bug but it still persists.

Thank you!

All replies (13)

_{Sunday, February 28, 2016 2:43 AM ✅Answered}

**These crashes were related to memory corruption (probably caused by a driver). 

**Please run these two tests to verify your memory and find which driver is causing the problem.  Please run verifier first.  You do not need to run memtest yet unless verifier does not find the cause, or you want to.

If you are over-clocking anything reset to default before running these tests.

In other words STOP!!!  If you do not know what this means you probably are not

**
**

**
**

1-Driver verifier (for complete directions see our wiki here)

2-Memtest. (You can read more about running memtest here)

Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

_{Friday, February 26, 2016 11:36 PM | 1 vote}

Please read this wiki to find out how to find and upload your event viewer logs

Tons of errors in your event viewer logs including logs of networking issues.  Lets start by running a system file check.

Please run a system file check (SFC) & DISM  if you are on win 8 or higher

**
**

All instructions are in our Wiki article below...
Should you have any questions please **ask us.

**

System file check (SFC) Scan and Repair System Files

Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

_{Saturday, February 27, 2016 9:23 AM}

I ran SFC /Scannow whch found no integrity violation

I then ran DISM /Online /Cleanup-Image /RestoreHealth and it said 'the restore operation completed successfully' and 'the operation completed successfully'

Finally i ran SFC /scannow again and got no integrity violation once again 

_{Saturday, February 27, 2016 11:04 AM | 1 vote}

I very much doubt that this warning has anything to do with system crashes. I have the same warning once in a while without any crashes (and then it would not be simply a warning).
In my case the registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\ROOT\WPD\0000
is for the "Sensors\SensorsSimulatorDriver".

So do you have Visual Studio installed? 

But back to your real problem: the crash should have resulted in an error event, and a dump file being generated (unless you system just freezes).

_{Saturday, February 27, 2016 12:10 PM}

I do have visual studio what should i do about it, it also creates an kernel pnp 41 error which may be the problem instwad

_{Saturday, February 27, 2016 5:08 PM | 1 vote}

you do need to do anything to visual studio, as you can just ignore this warning.

As ZigZag3143x wrote: upload the event log, then we can try to find the real reason for the crashes.

_{Saturday, February 27, 2016 5:18 PM}

https://onedrive.live.com/?authkey=%21ABomztL2Ysu3fys&cid=C1BFDD24ED6C02FD&id=C1BFDD24ED6C02FD%211384&parId=root&action=defaultclick

The event log is here

_{Saturday, February 27, 2016 6:30 PM | 1 vote}

EV # 219 is the least of your problems.

1-The description for Event ID 101 from source APXACC cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

2-The Network List Service service terminated with the following error: The device is not ready.

3-The application \Device\HarddiskVolume1\Windows\System32\smss.exe with process id 304 stopped the removal or ejection for the device ACPI\PNP0A03\0.

4-The application \Device\HarddiskVolume1\Windows\System32\oobe\windeploy.exe with process id 348 stopped the removal or ejection for the device ACPI\PNP0A03\0.

5-The application \Device\HarddiskVolume1\Windows\System32\csrss.exe with process id 408 stopped the removal or ejection for the device ACPI\PNP0A03\0.

Since most of these refer to ejectin of the same PNP device I suspect this is an issue but not the cause of any other issue

Care to tell us what the underlying issue is?

I would start by running a system file check to find the state of the OS

Please run a system file check (SFC) & DISM  if you are on win 8 or higher

**
**

All instructions are in our Wiki article below...
Should you have any questions please **ask us.

**

System file check (SFC) Scan and Repair System Files

Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

_{Saturday, February 27, 2016 6:39 PM}

I'm not too sure what the underlying issue is, or how to check myself.

Everything was running smoothly until the power 41 and pnp 219 errors began

_{Saturday, February 27, 2016 6:59 PM | 1 vote}

Event viewer 41 source 63 is an unexpected shutdown.  Is this what is happening?

What are the symptoms?

Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

_{Saturday, February 27, 2016 7:02 PM}

Yes thats it and the computer just loses power and shuts down

these are the details from the event viewer

_{Saturday, February 27, 2016 7:19 PM | 1 vote}

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here

If you have any questions about the procedure please ask

Wanikiya and Dyami--Team Zigzag Windows IT-PRO (MS-MVP)

_{Saturday, February 27, 2016 7:48 PM}

i have uploaded the memory.dmp file here 

https://onedrive.live.com/redir?resid=C1BFDD24ED6C02FD!1385&authkey=!AMQqv6MHNX47y-4&ithint=file%2cDMP

thank you so much for all this help

also the msinfo

https://onedrive.live.com/redir?resid=C1BFDD24ED6C02FD!1386&authkey=!AMGP-gqXHmjcA5U&ithint=file%2czip

and my specs

https://onedrive.live.com/redir?resid=C1BFDD24ED6C02FD!1387&authkey=!AFnZzsJ569J8UhQ&ithint=file%2ctxt