Getting disconnected from Shared calendar

Question

_{Friday, May 10, 2019 7:23 PM}

I have a user that has created and shared a calendar.  Everyone in the office is able to access it and open it.  One user, every so often, will lose connection to this calendar, and when she tries to open it, will get an error message that states:

The set of folders cannot be opened.

If she closes and reopens outlook, the calendar will open for her again.  We ran a repair on her OST, that didn't seem to help.

All replies (6)

_{Monday, May 13, 2019 8:12 AM ✅Answered}

Hi,

Given this situation, please follow the steps below to troubleshot your issue.

1. Pease try exiting Outlook desktop client and see if the issue can be reproduced on the web mail.
2. Start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.
3. Create a new Outlook profile via Control Panel > Mail and see if there is any difference.(Don't delete the original profile)

Any update, please feel free to post back.

Regards,

Aidan Wang

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_{Thursday, May 16, 2019 8:18 AM}

Hi,
 
Please remember to mark the replies as answers if they helped.
And if you need further assistance on this, please feel free to post back.

Regards,

Aidan Wang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

_{Monday, May 20, 2019 7:57 PM}

Starting Outlook in safe mode did not help.  Removing and re-adding shared calendar did not help.  Just created a new mail profile for the user, testing that now.

_{Thursday, May 23, 2019 8:34 AM}

Hi,

Thanks for your updates.

So could you please tell me the results of creating a new profile?

Regards,

Aidan Wang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

_{Tuesday, May 28, 2019 7:52 AM}

Hi,

Have you got your issue fixed?

Please remember to mark the replies as answers if they helped.
And if you need further assistance on this, please feel free to post back.

Regards,

Aidan Wang

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Teams.

_{Wednesday, May 29, 2019 10:10 PM}

So, created a new profile.  It's been a couple weeks now, no further disconnects.