Event ID: 6113 -Microsoft-Windows-LiveId/Operational

Question

_{Tuesday, August 2, 2016 9:47 AM}

Log Name:      Microsoft-Windows-LiveId/Operational
Source:        Microsoft-Windows-LiveId
Date:          02/08/2016 09:08:47
Event ID:      6113
Level:         Error
Keywords:      RPC,wlidsvc,Operational,Error
Description:
RPC call to function WLIDGetKeyLatest returned the following error code: 0x800488A5.

I am investigating why I cannot get the sign in window when trying to access the Microsoft Community Forums. No problems if using In Private Browsing but otherwise I get a failure. The Event ID: 6113 error is one of several errors being logged. Please help with interpretation.

TIA, Gerry

All replies (2)

_{Wednesday, August 3, 2016 4:10 AM}

Hi Gerry,

Let’s try the following steps to see if can fix problem.

It seems these errors are related to log on with your Live account:

Please try these things:

1. Delete any cache of Microsoft account sign-in.

Settings -> Accounts, under "other accounts you use", remove all.

2. Next, delete any local accounts that are specific to Microsoft accounts. 

Control Panel->User Accounts ->Manage another accounts, delete the Microsoft account if applicable.

3. Change your group policy GPO. Navigate to

Computer Configuration\Policies\Windows Settings\Security Settings\Local Policies/Security Options/Other/Accounts: Block Microsoft Accounts

Make sure this policy is disabled.

4. Edit your registry. Navigate to

HKEY_USERS\DEFAULT\Software\Microsoft\IdentityCRL\StoredIdentities

See if there is the account that is giving you trouble. If yes, delete it.

Regards

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_{Friday, August 5, 2016 1:40 PM}

I feel some of your suggestions are too drastic for the situation.

Computer Configuration\Policies\Windows Settings\Security Settings\Local Policies/Security Options/Other/Accounts: Block Microsoft Accounts

The Security Setting is not Defined.

I have now discovered that if Run as Administrator is selected when launching Internet Explorer 11 everything works. The question arises is now "Why is this necessary"?

TIA, Gerry