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Microsoft Store Error (0x80073D01) When trying to install apps

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Friday, December 21, 2018 4:51 AM

Hi All,

We've had this trouble for a long time now, but has never been an issue due to us blocking the Store anyway.

Now that we have a requirement to install a store app for some of our users, we need to find a solution. When trying to install any app from the Microsoft Store (either public, or store for business) it starts to download the app & then errors out with error  0x80073D01.

I've had a case open with support previously & it went nowhere, telling me to try the same suggestions I get from a google search... i.e. wsreset, folder permissions, etc...

Until now I had written it off as something bad in our SOE knowing we'd be working on a new SOE soon anyway. SO now we're building up v1809 SOE & facing the same issue.

Points that may be of interest:

  • We use SCCM (and therefor WSUS) for Software Updates
  • We remove a bunch (but not all) default Apps. I can provide a list if this potentially could be affecting things?
  • We use AppLocker in the environment, however my account has access to run any app.
  • We have previously tried turning off AppLocker & didn't see any difference.
  • We have Ivanti Application Manager in the environment, however we see the same results with it uninstalled.
  • We use a proxy server to access the internet (configured via PAC file)
  • We've tested bypassing the proxy server & gave direct internet access, but had the same result
  • We cannot deploy the App via SCCM Sideloading as the app doesn't allow offline licensing from Store for Business

Any and all help would be appreciated

Cheers

Jason

All replies (8)

Friday, December 21, 2018 7:55 AM

Hello,

Try re-registering Store app. Perform these steps:

  1. Search for Windows PowerShell using Cortana or Windows Search.

  2. From results, right click on Windows PowerShell and select Run as administrator.

  3. Then type following command and press Enter key:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

Let the command complete.

  1. Close Windows PowerShell and check Store app, it should work fine now.

Let us know if this helps!

Microsoft MVP (Windows and Devices for IT)

Windows Insider MVP

Windows Help & Support [www.kapilarya.com]

Friday, December 21, 2018 10:10 AM

We’ve definitely done that previously with no luck, but I’ll try that on our 1809 machine & see how it goes. Surely we shouldn’t need to do this on a/every freshly built system though?

Monday, December 24, 2018 5:05 AM

Unfortunately, I still get the same thing after running this command (the command completes without error) on the 1809 build.

Monday, December 24, 2018 8:30 AM

Hi,

According to Microsoft, this issue mainly occurs if a certain package deployment operation is blocked by policy. So it means you did some work in the Group Policy Editor, and blocked Application Control Policies or “the**“Allow deployment operations in special profiles”** policy. As you said, set the AppLocker policy.

If these policies are indeed blocking your apps, you’ll need to set up a Roaming User Profile on your User Account. Check Microsoft’s Official Guide for managing Roaming User Profiles for additional info.

On the other hand, if no such policies are blocking your apps, the issue lays in your User Account. You’re either using a temporary User Account, or you’re signed-in locally. Either way, just log in with your ‘permanent’ User Account.

Also you said AppLocker has been turned off. I consider that if AppLocker rules still enforced after the service is stopped. Please refer to the link below.

/en-us/previous-versions/windows/it-pro/windows-server-2008-R2-and-2008/hh410286(v=ws.10)

Regards,

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Tuesday, December 25, 2018 10:40 AM

I’m quite sure it’s not AppLocker blocking it; as mentioned the AppLocker policy is set up for my user account to have access to any app. And I’m pretty sure the store now blocks access to installing & gives a message if AppLocker is preventing the install. User profiles are all standard domain profiles without roaming; some do use folder redirection but this affects both redirected & normal users. Definitely not logged in with a temporary profile. Thanks

Wednesday, August 14, 2019 1:57 PM

Hi,

Carl_Fan is right. Just try to install your app. get the detailed error message with Code: 0x80073D01.

Now, open your Event viewer. Go to Applications and Service Logs - Microsoft - Windows - Applocker - Packaged App-Deployment. 

You should get an ERROR entry with EventID 8025 and Source AppLocker stating that your app was prevented from running.

APPLOCKER is a COMPUTER configuration setting ... not a USER setting.

Wednesday, August 14, 2019 2:19 PM

Bit of an old thread now & we did end up getting this sorted... It turned out it was AppLocker in the end. While you are right AppLocker is a computer configuration item, it allows you to set access to run apps based on users/groups. The cause of our problem was that while we had given users rights to install/run particular apps; the system account did not have rights, which prevented the apps from installing. Once we added the system account permissions to all apps, while still limiting user access to particular apps it started working perfectly. Users can only run apps they are approved to run, they'll also be presented a message they are not permitted to install apps they don't have access right for (even tho system does have rights).

Tuesday, December 17, 2019 10:34 PM

Hi there, and I hope this message gets through.

I'm having an issue (Win10 Ent. 1909)  where although an app such as OneDrive, Skype for Business, Groove Music (and some others) are blocked by AppLocker, when a new user logs in to a computer, those and other "standard" apps are trying to get installed.  Was this what you were seeing?  Did adding the "System" account address that?  Thought I'd ask here, and will also try myself and dig in to see what happens.

Thanks!

Garth