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Question
Monday, September 19, 2016 10:09 AM
i own a CD of Office 2016 (EULAID:O16_RTM_VL.1_RTM_FR) and i want to install this office suite on my Windows 10 1607 14393.187. but all my test to install end by a message saying that "an error appears during the installation of microsoft Office Standard 2016" without any detail or explanation!!
removing all 'rest part' of previous office installationn by o15-ctrremove.diagcab does not help!!
how and where I can find some hints about the problem and the solution?
The setup(timer).log file in my users/appdata/local/temp folder is not of a great help!!
All replies (8)
Wednesday, September 21, 2016 7:31 AM
Hi,
Given the description above, I would suggest you try the installation on a different machine, to determine whether the issue is on the CD/installer files side or the machine side.
Also, try to copy the source files from the CD to the local disk, then try the installation again, aka perform a Flat Copy/Flat Installation from CD to Hard Drive:
https://support.microsoft.com/en-us/kb/294727
A flat installation can help with problematic software installations because performing a flat copy (the process of copying the "known good" image to a hard drive) is much easier for the computer than the random access reads required during a normal installation.
Feel free to post back with any findings.
Regards,
Ethan Hua
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Wednesday, September 21, 2016 3:56 PM
I have already tried to install the CD on different machines under Windows 10-1607 without luck!! I succeeded on windows 10 1511...
I have also mount the iso version of another CD with the same results!
i have tried a 3é or a 64 bits version with same bad results
when I have set the confirmation to install everything only at the first run, the installation process goes longer up to filling the bar of the installation process up to the right then goes back to the left before stopping!!
the error in the event logs (applicatons)MsiInstaller : is about the OSM MUI 2016 installation with the number 1603 after success of installing office shared, Excel and Groove
Sunday, September 25, 2016 3:15 PM
>>I have already tried to install the CD on different machines under Windows 10-1607 without luck!! I succeeded on windows 10 1511...
So this seems to be an issue that specific to installing Office 2016 on Windows 10 1067 system. Could be an issue with the Windows 10 Build 1067, I will try to setup an environment and give it a try on my end.
>>is about the OSM MUI 2016 installation with the number 1603
1603 is a generic error which simply translates to install failure. It may happen due to lots of reasons (We cannot tell why the installation failed through the 1603 error code).
To investigate further, I would suggest you collect the setup log to troubleshoot the issue. For your convenience:
https://support.microsoft.com/en-us/kb/826511
If possible, please share the log files to us via GBSD TN Office Information Collection [email protected]. Please involve the tread URL in the email message for easy follow-up.
Regards,
Ethan Hua
Please remember to mark the replies as answers if they help and unmark them if they provide no help.
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Friday, September 30, 2016 6:54 PM
Any resolution on this? it is getting annoying. Clearly there is an issue with 1607 build since the same Office 2016 image works like a charm on windows 10 1511
Sunday, October 2, 2016 8:24 PM
Same problem for me. Very very annoying.
Saturday, January 7, 2017 8:08 PM | 4 votes
The problem is related to the installer for Office Telemetry.
If you do not need this functionality, just disable from the installer (it is under Office tools) and the installation works.
Tuesday, January 10, 2017 7:54 PM
Hi there we are still having this issue on 1607, we tried installing office 32 bit with telemetry disabled no luck.. these are lenovo p50s's
Friday, March 17, 2017 2:14 PM
I'm Disable the telemetry and work Again , Thanks!