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Question
Monday, November 30, 2015 1:35 PM | 1 vote
I have a Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz in an HP PC that is constantly prompting me to upgrade to Win10. The report tells me that my PC is compatible but when I check using the HP system it says that "Computers configured with Intel Broadwell (Intel Core i3-5xxx, Core i5-5xxx, Core i7-5xxx; Pentium 38xx, Celeron 37xx/32xx) or Haswell (Intel Core i3-4xxx, i5-4xxx, i7-4xxx; Pentium 35xx, Celeron 29xx) processors and 32-bit versions of Windows 8.1 are not capable of upgrading to Windows 10 using the Windows Upgrade tool."
I've tried and each time it fails - does anyone else know how to do this?
All replies (5)
Tuesday, December 1, 2015 11:35 AM ✅Answered | 1 vote
Hi,
We need to know that the manufacturer's documents should be more correct to figure out which hardware is compatible with Windows 10.
Since it just mentioned that not capable of upgrading to Windows 10 using the Windows Upgrade tool, let's try the media creation tool, if it can work fine to upgrade to Windows 10:
https://www.microsoft.com/en-us/software-download/windows10
If the upgrade still failed, let's check the setup log here, please upload them onto Onedrive and share the link here for our research:
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Monday, November 30, 2015 9:56 PM | 1 vote
Please check with HP on this.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Monday, November 30, 2015 9:57 PM | 1 vote
As far as windows 10 is concerned, here are the requirements : https://www.microsoft.com/en-au/windows/windows-10-specifications
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Monday, December 7, 2015 10:44 AM | 1 vote
Sorry for the slow response, a sudden change of plans as I'm working away from home at the moment so I'll get back to this in a week or two, when I'm home again.
Tuesday, December 8, 2015 2:36 AM
Sorry for the slow response, a sudden change of plans as I'm working away from home at the moment so I'll get back to this in a week or two, when I'm home again.
Just wait for your response.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].