The properties of the message have been changed Window

Article
2016-08-30

Question

_{Tuesday, August 30, 2016 6:09 PM}

Using Outlook 2013 on premise. A window keeps coming up stating:

"The properties of the message have been changed. Want to save your changes to this message?"

Here is the sequence of events on how this happens:

1. Open original message

2. Click forward

3. Write message in body

4. Send forwarded message

5. Close the original email

After that I get the message window.

How can I stop this window from coming up all the time when I close the original message?

All replies (12)

_{Monday, September 5, 2016 1:55 AM ✅Answered | 1 vote}

Hi,

Do you have any virus scanner installed? If so, please also try disabling the integration of the virus scanner in Outlook and then check if this issue continues. For your convenience:

https://www.msoutlook.info/question/20

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

In addition, there are many other customization disabled when starting Outlook in safe mode. Many of the items that you disabled by using safe mode are features that store their settings in the registry. Therefore, you should also consider following these steps if Outlook did not crash when you used safe mode:

Close Outlook if it is running.

2. Start Registry Editor.

3. Browse to the following registry location:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook

Rename the \Outlook part of this key to \Outlook-1.
Restart Outlook.

When you restart Outlook, a new \Outlook registry key that has default settings is created in this location.

Please refer to the following Microsoft KB article for more information. See the "Step 6: Start Outlook in safe mode" section:

https://support.microsoft.com/en-us/kb/2934538

Hope this helps.

Regards,

Steve Fan Please remember to mark the replies as an answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, August 31, 2016 3:19 AM | 1 vote}

Hi,

Does this issue happen if we try testing in Outlook safe mode? Press Windows key + R to open the Run command, type outlook /safe and press Enter. If the problem would be gone in safe mode, it means this issue could be related to problematic add-ins. Add-ins may add/delete/modify properties of your email message which could cause this error when you try to close the original message. Please go to File > Options > Add-ins and disable suspicious add-ins to fix the issue.

In addition, this issue may also happen due to one the following reasons:

You have downloaded any pictures from the Internet (manually or automatically) that were included within the message.
You have opened an attachment of that message.

For detailed information, please have a look at the following article:

https://www.msoutlook.info/question/175

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

_{Thursday, September 1, 2016 1:35 PM}

This is correct. When I use Outlook in safe mode it doesn't happen. I'm conducting a test now by disabling one add-in at a time to see which one it is. I'll let you know.

_{Friday, September 2, 2016 4:58 AM}

Thank you for the update!

Regards,

_{Friday, September 2, 2016 12:02 PM}

I disabled all Add-ins and it still coming up with the window:

"The properties of the message have been changed. Want to save your changes to this message?"

I did notice that the only time it does it is when I have an attachment with the email. If there is no attachment its fine. I also did not open the attachment. All I did was bring up the email with the attachment and forward it then closed the original message. The message box comes up. The body of the email does not have any pictures.

_{Thursday, September 8, 2016 4:49 AM}

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Best Regards,

Steve Fan

Please remember to mark the replies as answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, September 12, 2016 2:21 AM}

Hi,

I'm marking the reply as answer.

If you come back to find it doesn't work for you, please reply to us and unmark the answer.

Best Regards,

Steve Fan

Please remember to mark the replies as answers if they help and unmark them if they provide no help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Friday, February 22, 2019 1:58 AM}

This worked for me, Tick the Add properties to attachments.

_{Monday, May 6, 2019 5:46 PM}

I noticed this exact problem was happening to our users as well. (Office 365 with Acrobat DC Standard plugins)

I disabled the Adobe Document Cloud Outlook add-in and declared victory in this case. The "The properties of this message have changed" pop-ups stopped.

_{Friday, October 11, 2019 6:00 PM | 1 vote}

TO add a little more detail - I was having the same issue with Office 365 Adobe Acrobat installed - once the "Adobe send and track for Microsoft office" add in was disabled the message went away. Tested on my machine and then the users and both cases message appeared after enabling then disappeared after disabling.

_{Monday, March 9, 2020 3:18 PM}

Thanks Matt2444, this worked right away for me, thanks! With over 88 emails to grab files from, it was quickly becoming a hassle with that prompt popping up all the time.

_{Saturday, June 20, 2020 11:20 AM}

That worked for me.

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The properties of the message have been changed Window

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