Problem with BITS service, net helpmsg 2182

Question

_{Tuesday, March 1, 2016 4:31 AM | 10 votes}

I'm running W10 on HP 110-210 Desktop. There were no devices updating, went into hardware and devices troubleshooter;

  Issue found:  Windows update configured to never install drivers - Not fixed, completed 

  Change windows update settings - completed

  Restart - I did and it didn't fix it

So I went into background intelligent transfer service troubleshooter and got;

  Issue found:  Service registration is missing or corrupt - fixed, completed

Went back into hardware and devices and got same result. I checked the detection details on bits troubleshooter and got this;

Service status-Problem with BITS service: The requested service has already been started. More help is available by typing net helpmsg 2182

I understand the premise, I just can't figure out how to fix it. Any assistance will be appreciated.

All replies (38)

_{Monday, March 7, 2016 9:05 AM ✅Answered | 4 votes}

Kriskat40,

Please take a try to download updates and install it manually, from Microsoft update catalog:

https://catalog.update.microsoft.com/v7/site/Home.aspx

You may also take a try to download Windows 10 install Media and perform an upgrade install.

I have no idea why the Proxy is configured with Direct Access, and I think this should be the cause here.

Regards

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].

_{Tuesday, March 1, 2016 7:11 AM | 4 votes}

Hi,

Open a Command Prompt window, and type in:

REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\DriverSearching /s

-and-

REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching /s

Post back the output of both the commands.

Ramesh Srinivasan  |  The Winhelponline Blog

_{Tuesday, March 1, 2016 9:20 AM | 1 vote}

both times a small window flashes open and closed so fast I don't know what it says

_{Tuesday, March 1, 2016 9:27 AM | 1 vote}

Hi,

These commands are meant to be run from Command Prompt as I stated in my post. Executing them via Run dialog causes the console window to open and close immediately.

Also, see if this applies:

"Windows Update Configured to never install drivers" Detected by Troubleshooter: http://www.winhelponline.com/blog/wu-configured-never-install-drivers-troubleshooter/

Ramesh Srinivasan  |  The Winhelponline Blog

_{Tuesday, March 1, 2016 12:15 PM | 1 vote}

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lester>REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\DriverSearching /s
ERROR: The system was unable to find the specified registry key or value.

C:\Users\Lester>REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching
    SearchOrderConfig    REG_DWORD    0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates\57f67869-8705-578d-a4d8-2852be5f348f}
    HardwareIds    REG_MULTI_SZ    USB\VID_045E&PID_00DD&MI_00
    DriverPackageIds    REG_MULTI_SZ    itpcdless.inf_amd64_1aa42dd65e45afbb

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates\8dae674f-c4a7-5dbf-b470-4f491b0a7987}
    HardwareIds    REG_MULTI_SZ    pci\ven_1002&dev_9832&subsys_2b18103c
    DriverPackageIds    REG_MULTI_SZ    c0186613.inf_amd64_328c586838bf2921

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\Plugin
    WUSearchLibrary    REG_SZ    chkwudrv.dll

C:\Users\Lester>

_{Tuesday, March 1, 2016 12:17 PM | 2 votes}

Set SearchOrderConfig to 1 (Automatically downloads drivers). Check out: http://www.winhelponline.com/blog/wu-configured-never-install-drivers-troubleshooter/

Ramesh Srinivasan  |  The Winhelponline Blog

_{Tuesday, March 1, 2016 9:35 PM | 1 vote}

Good afternoon. And thank you for your help thus far. I have done everything you suggested and there are no changes.

_{Wednesday, March 2, 2016 2:31 AM | 3 votes}

Kriskat40,

What is your current situation?

Could you please share us the detailed error message here, by the way, what is your Windows 10 version, build 10586.104?

To repair Windows update issue, follow the steps below:

1. Run Windows Update troubleshooter, mostly it would fix Windows Update service error;

2. If option one doesn't help, Reset Windows Update components, follow:

https://support.microsoft.com/en-us/kb/971058

Follow the manually steps;

3. Run the following two command under CMD with admin rights:

SFC /Scannow

Dism /online /cleanup-image /Restorehealth

4. If issue still insists, download Windows 10 media and then perform an upgrade install, also known as a repair install.

Regards

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].

_{Wednesday, March 2, 2016 2:59 AM | 1 vote}

Hi,

If I understand correctly, Windows Update and BITS are starting just fine, but driver updates aren't not installed via WU automatically.. Is that correct? I haven't tested SearchOrderConfig in Windows 10, but does setting it to 1 and restart Windows help? Or probably there are no drivers available for your hardware at all, in WU catalog?

Ramesh Srinivasan  |  The Winhelponline Blog

_{Friday, March 4, 2016 4:20 AM | 1 vote}

No the reset to 1 made no difference.

I did a scan with an old fixit for 8.1 just now and got this.

Proxy :    Direct access (no proxy server).
Last Installed Update :Definition Update for Windows Defender - KB2267602 (Definition 1.213.7751.0),03/02/2016 18:29:03
Last Displayed Message :
Language settings :en-US
bits : Stopped
wuauserv : Running
WORKGROUP :WORKGROUP
Windows Update Agent Version : Not Found
Microsoft Windows 10 Home SP: 0
CPU Type : x64 
OS Architecture :64-bit

_{Friday, March 4, 2016 4:21 AM | 1 vote}

I should have said I got this when I clicked on the BITS

_{Friday, March 4, 2016 9:04 AM | 1 vote}

BITS starts automatically when needed. Looking at your original post, I see BITS was started and running at that time. What exact issue are you facing with Windows Update? "Last Installed Update" shows Defender was installed correctly, thus no problems with WU or BITS.

If driver update is the only issue, can you check with the hardware manufacturer for specific updates?

Ramesh Srinivasan  |  The Winhelponline Blog

_{Saturday, September 17, 2016 10:03 PM}

I got the same dam thing ,,, I play battlefield 4 and right when the game loads it cut off,,, I wanna play damit it, I just read a guy said put win 10 pro over the top of it,,, well why don't you erase it and staer over... who knows

_{Tuesday, September 27, 2016 8:43 PM}

WUSearchLibrary REG_SZ chkwudrv.dll

_{Thursday, September 29, 2016 4:46 PM}

MY RESULTS what can you tell me bout it.

C:\WINDOWS\system32>REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\DriverSearching /s
ERROR: The system was unable to find the specified registry key or value.

C:\WINDOWS\system32>REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\DriverSearching /s
ERROR: The system was unable to find the specified registry key or value.

_{Monday, January 9, 2017 5:25 AM}

I am having the same problems and I did what you suggested. I got this, any help would be great

C:\WINDOWS\system32>REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\DriverSearching /s
ERROR: The system was unable to find the specified registry key or value.

C:\WINDOWS\system32>REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching
    SearchOrderConfig    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\Plugin
    WUSearchLibrary    REG_SZ    chkwudrv.dll

_{Monday, April 24, 2017 5:22 AM}

C:\Users\IAM>REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DriverSearching
    SearchOrderConfig    REG_DWORD    0x1

C:\Users\IAM>
C:\Users\IAM>-and-
'-and-' is not recognized as an internal or external command,
operable program or batch file.

C:\Users\IAM>REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching
    SearchOrderConfig    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates\04833311-6530-541c-989d-de7a5e8cdc39}
    HardwareIds    REG_MULTI_SZ    hid\elan1000&col01
    DriverPackageIds    REG_MULTI_SZ    asgcoinstaller.inf_amd64_0b9f2eeafe015651

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\Plugin
    WUSearchLibrary    REG_SZ    chkwudrv.dll

_{Friday, May 5, 2017 8:23 PM}

C:\Users\J Coop>REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DriverSearching
    SearchOrderConfig    REG_DWORD    0x1

C:\Users\J Coop>REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching
    SearchOrderConfig    REG_DWORD    0x2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates\2ac4550d-3067-58a4-9933-2ebadb81cbb6}
    HardwareIds    REG_MULTI_SZ    pci\ven_8086&dev_0106
    DriverPackageIds    REG_MULTI_SZ    igdlh64.inf_amd64_e0797375598370d1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates\d5a307db-0581-5c6b-a301-c17842785ca4}
    HardwareIds    REG_MULTI_SZ    USB\VID_04E8&PID_6860&MI_00
    DriverPackageIds    REG_MULTI_SZ    ssudmtp.inf_amd64_dccc28bbc4ecf100

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates\d8ed17bc-fc02-51fb-aafd-1b393f188775}
    HardwareIds    REG_MULTI_SZ    acpi\syn1b39
    DriverPackageIds    REG_MULTI_SZ    synpd.inf_amd64_e7ced4ff8b04c430

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\Plugin
    WUSearchLibrary    REG_SZ    chkwudrv.dll

_{Wednesday, May 24, 2017 12:30 PM | 1 vote}

My BITS has a problem, after running troubleshooter it came back with this error code (NET HELPMSG 2182).  I ran the above commands and got this:

C:\WINDOWS\system32>REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DriverSearching
    DriverUpdateWizardWuSearchEnabled    REG_DWORD    0x1
    SearchOrderConfig    REG_DWORD    0x1

C:\WINDOWS\system32>REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching
    SearchOrderConfig    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates\d5a307db-0581-5c6b-a301-c17842785ca4}
    FirstInstallDate    REG_BINARY    5FDA334679CDD201
    InstallDate    REG_BINARY    5FDA334679CDD201
    HardwareIds    REG_MULTI_SZ    USB\VID_04E8&PID_6860&MI_00
    DriverPackageIds    REG_MULTI_SZ    ssudmtp.inf_amd64_dccc28bbc4ecf100

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\Plugin
    WUSearchLibrary    REG_SZ    chkwudrv.dll

Any assistance deciphering it would be greatly appreciated.  This all started when I noticed Feedback Hub couldn't connect this morning.

_{Saturday, June 24, 2017 6:30 AM}

Me too, sort of...  Feedback hub doesn't work, Store doesn't sign in, Games won't sign in.  Ran troubleshooter and came up with the same initial error message but it said it couldn't fit the BITS service because it was already started.   I just used the game app yesterday and I had already done a windows repair install a few days ago so I'm not anxious to do another repair install again at this time.  Everything else seems to be working ok.  For now.

_{Friday, June 30, 2017 11:06 PM | 1 vote}

Windows PowerShell
Copyright (C) 2016 Microsoft Corporation. All rights reserved.

PS C:\WINDOWS\system32> REG QUERY HKLM\SOFTWARE\Policies\Microsoft\Windows\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DriverSearching
    DriverUpdateWizardWuSearchEnabled    REG_DWORD    0x1
    SearchOrderConfig    REG_DWORD    0x1

PS C:\WINDOWS\system32> REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching /s

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching
    SearchOrderConfig    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\Plugin
    WUSearchLibrary    REG_SZ    chkwudrv.dll

PS C:\WINDOWS\system32>

I'm [email protected] and I have the same issue. Any ideas from this one? Thanks....Nick

_{Wednesday, August 9, 2017 5:16 PM}

I'm running W10 on DELL 

  Issue found:  windows store not work properlly apps not install error

  Issue found:  Winows Cache stored may be damage 

_{Wednesday, August 9, 2017 8:51 PM}

     Hello Kriska40, or anyone willing to assist me; I am perplexed by a "Troubleshooting report:

     problem with BITS service. The request...more  help by typing NET HELPMSG2182." Please assist me.      New (purchased yesterday,-now financially exhausted);AV-Software cannot be installed niether              manually, nor remotely, by a service technician purpotedly due to the system's current status. To          continue to attempt "fix" would require $ $$$.cc which is non-existent. The current AV -Software

      plan is to expire in two days. Really, I'm not anxious about it (yeah,right). I'm just trying to plainly express the facts         and I would be inexpressably grateful for any consideration for assistance. Thank you for reading this message and for your consideration.  Take care.

Sincerely, Craig Harbison  e-mail: [email protected]

_{Monday, January 22, 2018 2:33 PM}

1. frufer

_{Thursday, February 15, 2018 3:00 AM}

The two Command Prompts fixed my error.

_{Tuesday, February 20, 2018 2:13 AM}

I am having the same problem with mine. Haven't found any answers of yet.

_{Monday, February 26, 2018 8:32 AM}

At long last it fixed mine too. this has taken me over a year !!
  (the two command entries)

_{Monday, February 26, 2018 8:36 AM}

Hallelujah!  The two commands fixed my similar OP error. I've searched for over a year. Thank you.

_{Saturday, March 17, 2018 1:21 PM}

Can you specifically (or copy as a reply) which two commands were the fix? There is a LOT of info in this thread and I don't want to mistakenly use the wrong info. 

Thanks so much!

_{Wednesday, August 8, 2018 4:07 AM}

what 2 command prompts? I dont see the solution you are citing

_{Wednesday, August 8, 2018 4:08 AM}

???

What fixed it? Please give details not general remarks

_{Wednesday, August 8, 2018 4:08 AM}

No kidding!

_{Wednesday, August 8, 2018 4:09 AM}

????

What fixed it? Please give details not general remarks

_{Sunday, December 16, 2018 10:25 AM | 4 votes}

 From the Command Prompt (Admin)  Type exactly as follows    DISM /Online /Cleanup-Image /RestoreHealth    Press Enter    Note the ( space)  after DISM  and the last letters  in Online and Image   3 in all   Be patient while it repairs and when finished it will generate a report     next type as follows after DISM is finished     SFC /scannow    Press Enter    note (space) after SFC     these repair commands are excellent at fixing a wide range of problems     Rock out

_{Wednesday, April 24, 2019 1:48 PM}

Thank you, this corrected my similar issue.

_{Wednesday, May 29, 2019 6:49 AM}

PS C:\Users\byron> REG QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching /s 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching
    SearchOrderConfig    REG_DWORD    0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates\0800c7a5-0f7f-5111-9a70-da66865e0782}
    FirstInstallDate    REG_BINARY    D63D4EE0E615D501
    InstallDate    REG_BINARY    D63D4EE0E615D501
    HardwareIds    REG_MULTI_SZ    usbstor\otherwd______ses_device______
    DriverPackageIds    REG_MULTI_SZ    wdcsam.inf_amd64_7ce69fc8798d6116

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\DriverUpdates\8e38add7-7dfd-5dad-bf44-e256c09b1c70}
    FirstInstallDate    REG_BINARY    5DEB131D4014D501
    InstallDate    REG_BINARY    5DEB131D4014D501
    HardwareIds    REG_MULTI_SZ    wsdprint\hphp_pagewide_pro_47f492
    DriverPackageIds    REG_MULTI_SZ    hpmad5114_x64.inf_amd64_8e145caa9f579748

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching\Plugin
    WUSearchLibrary    REG_SZ    chkwudrv.dll

_{Thursday, January 9, 2020 1:20 PM}

I did this in my command prompt as an administrator and this is what I received back for the first one: 

HKEY_LOCAL_MACHINE \SOFTWARE\Policies\Microsoft\Windows\DriverSearching

            DontSearchWindowsUpdate   REG_DWORD   0X1         

Second command came back with:

     HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\DriverSearching 

SearchOrderConfig      REG_DWORD   0x1

     I also tried to enter this one: Dism /online /cleanup-image /Restorehealth  and it came back with 

Error:740

Elevated permissions are required to run DISM.  Use an elevated command prompt to complete these tasks.

Now remember I ran these as an Administrator. I received an email or something that wiped out a lot of my .dll's and now some of my programs won't open because it is missing a .dll. I cannot run an update, it won't let me restore or even back it up.  I can't troubleshoot, nothing. Even some of my folders have locks on them, that that won't allow me access. -Application data is not accessible. Access denied. Any ideas on how to fix without loosing all of my things I have saved on my computer. Is there a way to re-boot/ download the programs to fix it from a disc without loosing everything? Thank you. 

      

_{Thursday, January 9, 2020 6:40 PM}

IOt won't let me trouble shoot. I told you in my question above, that it won't let me do anything. When I try to trouble shoot anything, it give me a message saying, "a error occurred while trouble shooting: A problem is preventing the troubleshooter from starting. Then it in the details it give me a different error code for each one I try. For example. the windows update is 

Pakcag ID: WindowsUpdateDiagnostic

Path: Unknown 

Error Code: 0x8E5E006B

Source: Engine

User: (mine)

Contect: Restricted