Control Panel \ Mail (32-bit) icon Blank

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_{Thursday, October 29, 2015 2:51 PM}

I saw this question was asked a few years ago on this site, but the proposed solution didn't work for the questioner (nor me). I'm revisiting the problem to see if anyone has an idea. Here is a quick rundown:

1) Office 2010 on Windows 7

2) Control Panel\Mail (32-bit) icon works for local and domain admin accounts (icon has a picture)

3) Regular users see a blank icon (won't open when double clicking on it)

4) Regular users can open Mail (32-bit) bit if they double click Program Files (x86)\Microsoft Office\Office14\MLCFG32.CPL. Users can open Mail (32-bit) if I create a desktop shortcut to this path.

There is some kind of disconnect between control panel and the path specified in step 4. It appears to be permissions or a registry issue, but I don't know where the problem could be.

All replies (3)

_{Friday, October 30, 2015 2:29 AM ✅Answered}

Hi,

I saw a blog about this issue, you can refer to it and try if this fixes the problem:

https://patrickhoban.wordpress.com/2013/11/18/0759-2/

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

Regards,

Melon Chen
TechNet Community Support

Please mark the reply as an answer if you find it is helpful.

If you have feedback for TechNet Support, contact [email protected].

_{Friday, October 30, 2015 5:14 PM}

I marked your proposed solution as the answer. I had to make the registry change as a local admin, but the solution did apply to all regular users who logged in.

_{Tuesday, May 1, 2018 3:15 PM}

I had the same issue.

Try opening the registry in **HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Control Panel\Cpls **

**locate **mlcfg32.cpl REG_S and copy your current value in a notepad that may look like:

C:\PROGRA~2\MICROS~2\Office16\MLCFG32.CPL and change this to NULL and close the registry. Close Control panel as well. by doing this the Mail (32-Bits) icon will disappear from control panel.

Then Open the Registry again

HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Control Panel\Cpls

**then locate **mlcfg32.cpl again and change the value back to C:\PROGRA~2\MICROS~2\Office16\MLCFG32.CP and close the registry. The icon should appear back and fix the problem.

Last updated on 2015-10-29

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Control Panel \ Mail (32-bit) icon Blank

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