Cann't install office with error code 30088-1021

Article
2017-02-17

Question

_{Friday, February 17, 2017 9:44 PM}

I downloaded and installed Microosft Office 365/Office 2016 using this command: setup.exe /configure propuls.xml

Thisis propuls.xml

It worked at first computer. Now when I try other computers, I get error code 30088-1021. I make sure the c:\odt is correct. Any suggestions?

Bob Lin, MCSE & CNE Networking, Internet, Routing, VPN Networking, Internet, Routing, VPN Troubleshooting on http://www.ChicagoTech.net How to Install and Configure Windows, VMware, Virtualization and Cisco on http://www.HowToNetworking.com

All replies (13)

_{Monday, February 20, 2017 7:51 AM ✅Answered}

Hi,

>>It worked at first computer. Now when I try other computers, I get error code 30088-1021. I make sure the c:\odt is correct.

So you have copied the source file to the target machine?

This is a very generic error message, and may occur due to lots of reasons. If you have copied the source file to the target machine, there is a possibility that some files were missing from the office package. For testing purpose, you might want to re-download the source file again on the target machine, then try the installation again.

If issue persists, try to add the following line into your configuration.xml file, to enable the log for further troubleshooting:

Regards,

Ethan Hua

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_{Friday, February 17, 2017 10:10 PM}

Microsoft offers a Office compatability pack installation,download center,maybe it resets youre current install.

Also,edit windows components..

_{Friday, February 17, 2017 10:18 PM}

Thank you for the reply. Details please?

_{Tuesday, February 21, 2017 1:49 AM | 1 vote}

Thank you, Ethan. Will download it again and will post back with the result.

_{Tuesday, February 21, 2017 3:11 AM}

Ok.

Regards,

Ethan Hua

Please remember to mark the replies as answers if they helped.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Monday, April 16, 2018 9:32 PM}

I've been having the exact same issue. I redownloaded the deployment tool, same results. I added the logging line, it produces absolutely nothing. The only changes I made to the configuration.xml file was removing the comments, removed the Visio, because we don't want it installed, and nothing. Any suggestions as to why it won't even create a log with the line you suggested? Even more strange, my co-worker ran the exact same script (I created a batch file to run the "setup.exe /configure configuration.xml" to avoid needing to retype it). It worked on my co-workers computer, which was imaged off of the computer I'm using, but won't work on the one I'm using. Any other tips?

_{Monday, April 16, 2018 9:52 PM | 23 votes}

Nevermind, I figured it out. For whatever reason it stopped taking /configure configuration.xml to mean it's in the same directory, and I had to add the full directory location of configuration.xml before, so it ended up being \share\folder\folder\setup.exe /configure \share\folder\folder\configuration.xml even though setup.exe, configuration.xml, and the batch file were all located in the exact same folder on the share.

_{Monday, July 9, 2018 7:57 PM}

Thanks for posting the fix, i had the same issue with requiring the full path. Must be something in the latest version of the odt.

_{Thursday, September 20, 2018 11:04 PM}

@AdminHeadache, i've been banging my head against ODT for two days. your fix (full path to XML despite being in same directory as EXE) was my fix. Thank you so much for posting!

_{Monday, October 1, 2018 7:32 PM}

Ive tried this and this is not working. i can download the files just fine, im not sure how large all the files are suppose to be but there are a bunch of files. The log file is being created but its not making sense to me.

i am trying this all on my local machine first to make sure i get the syntax right

so for the most part its source c:\users\users\desktop\office2019

the configure xml file and setup file are both in there

inside that is the office, data, with two cab files and another folder with the version number

in there is a few cab files and a couple .dat files totalling around 2.8 GB

so i changed directories to the office2019 folder and ran setup /configure configuration-x64.xml it seems like it works but goes to the next line like the command finished. nothing comes up on the screen. I can see the setup start and stop from task manager.

after seeing this i tried the same thing instead i put in

"C:\users\user\desktop\office2019"\setup /configure "C:\users\user\desktop\office2019\configuration-x64.xml and i get the same result as before.

Does anybody else have any other ideas or maybe direct me to some other KB on this.

_{Wednesday, January 16, 2019 4:36 PM}

This appears to have resolved our issue. Adding the FQN to the xml file was the fix. Strong work!

_{Sunday, May 12, 2019 9:31 AM}

Nevermind, I figured it out. For whatever reason it stopped taking /configure configuration.xml to mean it's in the same directory, and I had to add the full directory location of configuration.xml before, so it ended up being \share\folder\folder\setup.exe /configure \share\folder\folder\configuration.xml even though setup.exe, configuration.xml, and the batch file were all located in the exact same folder on the share.

CORRECT, FULL PATH NEEDED.
THIS WORKS PERFECT, THANK YOU VERY MUCH!

_{Friday, October 18, 2019 4:22 AM}

This also works.

In my case all the install files are located in a folder called Misc and my batch file is one folder higher.

Folder > Misc folder and Install.bat >

%~DP0misc\setup.exe /configure %~DP0\misc\config.xml

Without using the misc folder the structure would be

%~DP0setup.exe /configure %~DP0config.xml

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Cann't install office with error code 30088-1021

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