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Question
Wednesday, August 14, 2019 3:31 AM
I have been barraged with requests automated requests from Microsoft to upgrade my Windows 10 version 1803 to 1809 or 1903. I have repeatedly tried to do this, and every single time,after hours of watching the computer grind away at trying to do the upgrade, it has failed. This has been going on for months. Today, I finally used the media creation tool to create a setup for the upgrade using a USB drive. It went through the motions of doing what all the other upgrade attempts did, and it took just as long as the others did and it failed just as the others did.
I disabled my anti-virus software, turned off the connection to the internet, and let the setup have at it, but like I said, it failed just like all the others did.
What do I have to do to get what is supposed to be an easy-peasy upgrade to actually happen?
As for my computer, here are the specs:
Dell XPS M1530 running Windows 10 Pro x86
4 GB RAM
250 GB SSD partitioned into C: and D: drives. The C: drive contains all the programs, data, and operating system. The size of this drive is 434 GB of which 172 GB is free. The D: drive is the Recovery drive that was set up by Dell for an emergency bare bones version of the OS.
My anti-virus is ESET, but like I said, it was completely disabled during the entire installation process, and the internet was shut off.
To summarize, I have tried using every conceivable method of updating using Windows Update, the Windows Update Assistant, and using an installation on a USB drive will completely disconnected from the internet. NOTHING WORKS!
Can anyone help make this machine take one of its feet out of the digital grave?
All replies (3)
Wednesday, August 14, 2019 3:32 AM
I made an error. The SDD is a 500 GB drive.
Thursday, August 15, 2019 6:33 PM
Hi,
According to your description, I suggest you:
1.disconnect all peripheral devices except for the mouse, keyboard, and display. Obtain and install updated device drivers, then retry the upgrade.
2.run sfc /scannow and DISM.exe /Online /Cleanup-image /Restorehealth to fix system files
3.Update Windows so that all available recommended updates are installed.
4.perform a Clean boot then re-upgrade:
How to perform a clean boot in Windows
https://support.microsoft.com/en-sg/help/929135/how-to-perform-a-clean-boot-in-windows
If the issue persists, please upload the setupact.log and setuperr.log file to OneDrive and share us the link for analysis.
Hope it could be helpful.
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Monday, August 19, 2019 7:08 PM
Hi,
If the above reply could be of help, you may mark useful reply as answer, if you have other questions, feel free to ask.
Best Regards,
Please remember to mark the replies as answers if they help.
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