Windows 10 Email App Not Working With Exchange Server

Question

_{Tuesday, August 25, 2015 11:43 AM}

I just upgraded my Surface Pro from Win 8.1 to Windows 10.  Previously I had used the mail app with our exchange server with no problems.  Upon upgrading to 10 the mail app no longer works.  

Message comes up that "the device doesn't meet the security requirements set by your email administrator at VSAC, you'll need to update your settings."   Device settings are in accord with our policies-- spent an hour with our exchange server admin trying to troubleshoot.  After extended run time get message "something went wrong.... "we weren't able to apply the security policy that's required by ....... Contact your company's support person to fix the problem."  Error code:  0x86000c29.

Seeing rumors on web that there is a known bug.  Is there any information available?  Thoughts on what we can do?

Hate to do a restore to 8.1 but am about to do it.  Not useful if mail map is incompatible with exchange server.

All replies (4)

_{Wednesday, August 26, 2015 2:50 AM ✅Answered}

Hi,

During my test, it works fine in Windows 10 with Exchange account. When I login Exchange account, I get this reminder as below:

This may be occurring due to one of the following:

1. Your computer may not meet the Microsoft Exchange server’s security requirements. The most common reasons why your PC might not meet the Microsoft Exchange server’s security requirements for this account:
   An administrator account on your PC doesn’t have a password. All administrator accounts must have a password.

To meet the security requirements, you can:
   • Set a password for all administrator accounts on your PC.
   • Remove administrator privileges for any administrator accounts on your PC that don’t have a password.
   • Remove any administrator accounts from your PC that don't have a password.

BitLocker couldn’t automatically be enabled on your PC. Enable it in Control Panel and then try connecting to your mail account again.

2. Your Microsoft Exchange server requires security policies that the Mail app can’t support.  The Mail app supports the following Microsoft Exchange ActiveSync security policies:
   • Password required
   • Allow simple password
   • Minimum password length
   • Complex passwords
   • Password history
   • Enforce password history
   • Device encryption
   • Remote wipe

Which version are you used for Exchange? Here's an article about Understanding Exchange ActiveSync Mailbox Policies for Exchange 2010, for your reference: https://technet.microsoft.com/en-us/library/bb123484(v=exchg.141).aspx

Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected].

Allen Wang
TechNet Community Support

_{Saturday, May 7, 2016 9:02 PM}

I have this problem. The funny thing is....I have one email address from the same exchange I synced two weeks ago...no problem. I am now trying to add another email from the very same place and I'm getting this message.

I don't get it.........

_{Tuesday, August 9, 2016 6:24 PM | 2 votes}

I have this problem. The funny thing is....I have one email address from the same exchange I synced two weeks ago...no problem. I am now trying to add another email from the very same place and I'm getting this message.

I don't get it.........

I originally posted this elsewhere (edited for my current context):

OK, so I tried creating a new ActiveSync policy just for my mailbox to NOT allow provisionable devices and it worked great. But I didn't feel comfortable doing that because even though I am a Domain Admin, managing the mail server doesn't fall within my normal job duties, so I undid all my changes and resigned myself to it being broken. Until a few days ago, when I went through my Event Log and saw this error:

MDM ConfigurationManager: Command failure status. Configuration Source ID: (0236833D-08DF-4601-B214-DB2170B80DC0), Enrollment Name: (EAS), Provider Name: (Policy), Command Type: (CmdType_Add), CSP URI: (./Vendor/MSFT/Policy/Config/DeviceLock), Result: (There are other standard users present who are not allowed to change their password.).

This was a badly needed clue. Turns out, the problem was when I installed SQL Server 2016 Express, specifically the R services, with the presence of about 20 user accounts it creates which are not allowed to change their password. I disabled all 20 of these accounts, and Mail was able to sync, since there apparently were no longer any ActiveSync policy violations. I know Microsoft Outlook is more powerful, and runs without problems, but I prefer the Mail app because I am not a power-user when it comes to email, my needs are simple, and I like the simple and beautiful interface. I have since uninstalled R services but if I use it in the future, I will keep this in mind.

_{Wednesday, July 5, 2017 1:34 PM}

Same here on my new HP Spectre. I "enforced..." as it asks you. Then I sent myself an email from one account to another (I have three different work/home one) and bingo they turned up and somehow made the accounts on Outlook work fine