Background Intelligent Transfer Service keeps stopping

Article
2020-06-29

Question

_{Monday, June 29, 2020 2:16 PM}

Hi all,

I was wondering whether you could help. I am trying to diagnose an issue where Windows Update is not able to download and to install updates. I have narrowed the problem down to the Background Intelligent Transfer Service where it is currently in a Stopped status and the service startup type is set to Manual instead of Automatic or Automatic (Delayed). I have tried starting the service when on Automatic, Automatic (Delayed) and Manual and all result with the service status set to Stopped and Manual after a couple of minutes including amending the Subsequent failures to Restart the Service which should stay in a loop if continually fails. I have tried numerous from this link https://www.google.co.uk/url?sa=t&rct=j&q=&esrc=s&source=web&cd=&cad=rja&uact=8&ved=2ahUKEwiinPPVmKfqAhUdThUIHVyJCPUQwqsBMAJ6BAgKEAk&url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DiRiKBigUsBU&usg=AOvVaw2uzXX1rcD3TBY3bfQWrhNS apart from Windows Reset to Windows Clean Install as I am currently doing the diagnosing remotely using TeamViewer to https://malwaretips.com/blogs/malware-removal-guide-for-windows/. The strange thing is that it is able to upgrade using Windows Feature Updates but not able to apply Quality Updates. I also tried using psWindowsUpdate and that doesn't work either as it also relies on the Background Intelligent Transfer Service. The laptop I am currently trying to diagnose has currently got Windows 10 2004 and was upgraded from Windows 10 1909 then from Windows 10 1507 then from Windows 7 SP1.

Any ideas or suggestions would be greatly appreciated.

Kind regards,

RocknRollTim

All replies (5)

_{Tuesday, June 30, 2020 1:58 AM}

Hi,

When you tried to start BITS service, what error message you got?

You could use the following methods to troubleshoot and fix common problems when BITS isn't working correctly

1. Run Windows Update troubleshooter on your PC.

2. Fix BITS Problems Using SFC and DISM

Type the following command to scan and repair any system file corruption and then press Enter

dism /Online /Cleanup-Image /RestoreHealth

Type the following (Sfc) Scannow Windows 10 command to run the tool and press Enter

sfc /scannow

Also, Check if your Computer is Running a 32-bit or 64-bit Version of the Windows 10?

Open Settings-System-About

Under the Device specifications section, check the System type information

Confirm whether you need 32-bit or 64-bit updates

Hope above information can help you.

Please remember to mark the replies as answers if they help.
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_{Thursday, July 2, 2020 7:50 AM}

Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to mark it as an answer.

If no, please reply and tell us the current situation in order to provide further help.

_{Thursday, July 2, 2020 5:42 PM}

Hi Farena, Thank you for your post. I am still in the process of testing, will let you know when I have tried. Regards, RocknRollTim

_{Friday, July 3, 2020 7:29 AM}

Thank you for your reply.

If you have any questions, please feel free to contact us.

_{Sunday, July 19, 2020 11:04 AM}

Hi Farena,

Sorry for the delay in getting back to you. I have tried all suggestions highlighted in your post on 30th June and I still can't Windows Update to successfully download and to install updates i.e. keep getting error 0x800705b4 every time I click Check for Updates. All steps worked successfully including applying the latest Quality Update i.e. Recommended/Important Update as well as applying the latest Servicing Stack Update i.e. Security Update from the Microsoft website. I have even tried a third party software called WSUS Offline Update where the WSUS Offline Update Generator pulls the updates fine but is not able to apply them using the WSUS Offline Update Installer as this process unfortunately still relies on the Windows Update service. Also this utility only currently supports up to Windows 10 1909 so a lot of the updates for Windows 10 1909 wouldn't apply anyway even when applying manually. The only solution up to now is to download and to install the latest Quality and Servicing Stack updates from the official Microsoft pages. I am beginning to suspect whether it is the security software at fault here as I am nearly at a loss trying to diagnose this issue permanently. I even tried the built-in Administrator account and it too resulted in the same Windows Update error. The other thing I have noticed is the Application Identity service can't be started automatically as it results in an Access Denied message but can be started manually. I have noticed this on my PC but Windows Update works fine regardless with or without it. Anymore suggests would be much appreciated.

Kind regards,

RocknRollTim

P.S. There are occasions where Windows Update says it is has successfully checked for updates, this is without me pressing Check for Updates. Also there are occasions where the Windows Update history shows that updates have been successfully applied i.e. manually but then moments later it becomes all of a sudden blank.

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Background Intelligent Transfer Service keeps stopping

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