Exchange Online - Outlook 2016 - Room List empty

Question

_{Tuesday, January 24, 2017 5:58 AM}

Hi!

I have created two conference rooms in O365 admin center (OAC) in Resources > Rooms & equipment.

However they don't appear in Outlook 2016 Room list in Room Finder. It just says "None".

They both do appear in OAB.

I have tried:

1. Recreate rooms in OAC

2. Create distribution group in OAC ( if I use powershell it defaults to onmicrosoft.com domain, how can I change that in powershell?)

3. use powershell: 
Set-DistributionGroup -Identity "My Rooms List Name" -RoomList

Add-DistributionGroupMember -Identity "My Rooms List Name" -Member "room1"
Add-DistributionGroupMember -Identity "My Rooms List Name" -Member "room2"

After that I get "My Rooms List Name" appear in Room Finder, Room list, however list is empty:

As you can see it shows 2 available rooms in Suggested time.

We use E3 plan and Outlook 2016 clients.

Any thoughts? Thanks for help!

All replies (7)

_{Tuesday, January 24, 2017 7:38 AM ✅Answered}

That is correct. Time zone difference will play a major role in such cases

The solution was to change TimeZone parameter for room mailbox to my time zone:

Set-MailboxCalendarConfiguration -Identity [email protected] -WorkingHoursTimeZone "Central Eur
ope Standard Time"

_{Tuesday, January 24, 2017 6:08 AM}

Lets see if that gives you correct output? In OWA are you able to find the room mailboxes in the room list?

Make sure the room mailboxes are not hidden from GAL 

Get-mailbox "room mailbox" | fl hidden*

_{Tuesday, January 24, 2017 6:14 AM}

It seems to be a known issue. Please check below article:-

- https://support.microsoft.com/en-us/help/2932395

_{Tuesday, January 24, 2017 6:15 AM}

Get-DistributionGroup | Where {$_.RecipientTypeDetails -eq "RoomList"} | Format-Table DisplayName,Identity,PrimarySmtpAddress

Lets see if that gives you correct output? In OWA are you able to find the room mailboxes in the room list?

Make sure the room mailboxes are not hidden from GAL 

Get-mailbox "room mailbox" | fl hidden*

DisplayName      Identity         PrimarySmtpAddress
             
Sale za sastanke Sale za sastanke [email protected]

HiddenFromAddressListsEnabled : False

Yes I can select my two rooms in OWA from Room List.

_{Tuesday, January 24, 2017 6:16 AM}

It seems to be a known issue. Please check below article:-

- https://support.microsoft.com/en-us/help/2932395

I tried trick with working hours but still they don't show up...

Could it be that time zone is problem since we are in UTC + 1?

Identity                      WorkDays WorkingHoursStartTime WorkingHoursEndTime WorkingHoursTimeZone
                     
Sala za sastanke Nexus d.o.o. Weekdays 05:00:00              22:00:00            Pacific Standard Time

_{Tuesday, January 24, 2017 6:20 AM}

That is correct. Time zone difference will play a major role in such cases

_{Wednesday, March 18, 2020 8:54 PM}

That hasn't worked for me with O365 and Outlook 2016.  Seems like it would be a caching issue.  Any suggestions?

After our users create a meeting, then it finally seems to populate.  I've been looking around all over for an answer.