Planner task attachments not working

Question

_{Tuesday, May 23, 2017 7:01 PM}

We created a planner and some members aren't able to attach files to tasks that get created.  It's greyed out and appears to be intermittent.  Is this a known issue?

All replies (2)

_{Wednesday, May 24, 2017 11:41 AM}

Hi GrayreverandSoftwareGuy,

Please follow the steps below to first set up the files storage space in OneDrive for Business and then try accessing in Planner:                                                                              

1. In Office 365, go to OneDrive for Business.
2. Open the ‘Groups’ in OneDrive for Business which is connected with the plan where you cannot upload attachments.
3. Click on the ‘Plan’> OneDrive for Business will ask to wait, while it configures your group files.
4. After you see the message ‘Ready to go’ in OneDrive for Business, go to Planner and you will get the options to attach a file.

Similar issue posts for your reference:

https://answers.microsoft.com/en-us/msoffice/forum/msoffice_other-mso_winother/office-365-cant-attach-file-planner/524be7f7-c031-48ca-b326-d19b1a7d24f7

https://planner.uservoice.com/forums/330525-microsoft-planner-feedback-forum/suggestions/14775171-found-breaking-bug-and-fix-planner-refusing-users

Best Regards,

Lisa Chen

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_{Wednesday, May 24, 2017 1:46 PM}

Do you need to have Exchange Online to be able to do this?  I don't have the "Plan" option and get a message that says I don't have exchange online enabled.