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Question
Thursday, May 7, 2020 5:01 PM
When I open the installer for Microsoft VS2019 I am getting a pop up before any other interaction on my machine that states :
"A product matching the following parameters cannot be found:
channelId: VisualStudio.16.Release
productId:Microsoft.VisualStudio.Product.Professional"
After clicking OK I get a screen that says: 'Unable to download the channel manifest from "https://aka.ms/vs/16/release/130498341_1685007711/channel".'
I am able to get to the URL in a web browser and I am able to ping 'aka.ms'.
I followed instructions to run "C:\Program Files (x86)\Microsoft Visual Studio\Installer\resources\app\layout\InstallCleanup.exe -full". and when that didn't work I tried deleting the install file and trying again.
I have tried starting the windows installer (msiserver) service manually, and turning off the firewall. For some reason I am not able to change the settings of msiserver from manual to automatic even when running as admin. The error it's describing however seems to imply that the installer is not even able to access the url.
There is an option to view log. An error appears to repeat several time on one line, which says "2020-05-07T12:38:24 : Verbose : Resolved RemoteSettingsProviderService.GetActionsAsync(actionPath) actionPath: vs\installer\commonerroractions, result: [{"Action":{"Rules":[{"ErrorCode":"0x80072ee7","PackagesAppliesTo":[],"CommonErrorMessage":"**Error 0x80072ee7: No internet connection**\r\nThere is a problem connecting to our content delivery network servers. This might be a temporary server outage, or it could be an issue with your internet connection.\r\n\r\n**Fix**: First, select View Logs and try to go to the URL in the report. If you can, try installing Visual Studio again. If you can not access the URL in the View Logs report, or if you are on an unreliable network, please try our recommended steps to [install Visual Studio 2017 on low–bandwidth or unreliable network environments](https://docs.microsoft.com/en-us/visualstudio/install/install-vs-inconsistent-quality-network)."," This is appears to be repeated several times in the log and potentially in several languages.
Right before the line is:'2020-05-07T12:38:24 : Verbose : Resolved RemoteSettingsProviderService.GetActionsAsync(actionPath) actionPath: vs\installer\helplink, result: [{"Action":{"Url":"http://aka.ms/vs_workloads","HelpText":"Need help choosing what to install?","LinkText":"More info"},"Precedence":0,"RuleId":"E6A47E0F-5CDE-43DB-BCBE-1FC23327E708","FlightName":""}]
'. This url redirects to https://visualstudio.microsoft.com/vs/getting-started/#workloads in browser, but I don't seem to get an error
After this the line is'2020-05-07T12:38:25 : Error : Failed to start the products provider service. error: Unable to download the channel manifest from "https://aka.ms/vs/16/release/130498341_1685007711/channel". at ChannelManifestDownloadException: 'Unable to download the channel manifest from "https://aka.ms/vs/16/release/130498341_1685007711/channel"'. I am able to reach the URL in browser and it downloads a file called VisualStudio.16.Release.chman.
All replies (2)
Friday, May 8, 2020 3:45 AM
Hi andsprague1,
Welcome to MSDN forum.
What’s your Windows system? And how do you install the Visual Studio? Web-installation or offline-installation?
According to the error message in your log, the error code(0x80072ee7) often means the Windows update error, please update your Windows to the latest version. To do so, just open Settings > Update and Security. If you have some error during update, please refer to the guide to fix it. If you have a third-party antivirus software installed on your computer, please uninstall it first. And make sure that you are in a stable network environment.
In order to diagnose your issue, we need more information. The best way to provide us with more installation logs. Please download and run this collect.exe tool, go to %temp% folder and find the vslogs.zip file, upload it to https://onedrive.live.com/ and share the link in here. Thanks for your understanding.
Looking forward to hearing from you.
Best regards,
Anna
MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]
Tuesday, May 12, 2020 3:30 AM
Hi andsprague1,
Any update? Please tell us if this issue is resolved.
We are willing to help you further.
Sincerely,
Anna
MSDN Community Support Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [email protected]