Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Question
Friday, March 16, 2018 12:36 PM
My HP laptop has been recently stuck in the automatic repair loop. This time there is no option for me to continue to windows 10 like there used to be. There is only a TROUBLESHOOT option and a TURN OFF YOUR PC option. When I click on troubleshoot there is no start up settings so I can't even get into safe mode. Is there anyway I can get the Exit and Continue to windows 10 option back? If I get that option back, I think I can get into the system normally but there is no option to Exit and Continue to windows 10.
All replies (5)
Friday, March 16, 2018 3:05 PM | 1 vote
1) Find a flash drive that you can format ( > or = 8 GB )
2) Create a bootable windows 10 iso:
https://www.microsoft.com/en-us/software-download/windows10
3) Insert the Windows 10 iso into any USB port
4) Power on the computer and boot to the BIOS boot menu:
http://www.disk-image.com/faq-bootmenu.htm
5) If it is a custom computer then modify the BIOS boot order so the USB port is on top
6) Boot to the external USB hard drive
7) It may take 5 - 10 minutes for the iso to load while viewing the Microsoft Windows icon
8) Select language, time, currency, and keyboard, or click next
9) Click troubleshoot
10) Click startup repair > if startup repair fails move to the next step
11) Click system restore (start with the oldest restore point and move to the newest system restore point) > if all restore points fail or if there are no restore points move to the next step
12) Click command prompt > Administrator X:\Windows\System32\cmd.exe > X:Sources> type:
13) Use a camera or smart phone camera to take pictures and post images into the thread for all of the command prompt steps. These steps can be modified depending on the result for each command.
14) bcdedit /enum
15) bcdedit | find "osdevice"
16) C:
17) dir
18) d:
19) dir
20) diskpart
21) list disk
22) list volume
23) select disk 0
24) list partition
25) select partition 1
26) detail partition
27) select partition 2
28) detail partition
29) select partition 3
30) detail partition
31) select partition 4
32) detail partition
33) if there are any more partitions on disk 0 continue in the same fashion
34) select disk 1
35) list partition
36) exit
37) chkdsk /r C:
reboot as needed
If there are problems after the above there are more steps to fix the operating system, registry, boot, etc.
Please use a camera to take pictures and post images into the thread for all of the command prompt steps.
Friday, March 16, 2018 6:29 PM
When you boot, press and the F4 a few times, it should give you the option to boot into safe mode..
Alternately you can try Shift+F8 or just F8
It depends on the hardware and version of windows 10..
One of those is bound to work..
Rob
Wednesday, March 21, 2018 10:27 AM
Hi,
Are there any other option occur after you press "troubleshoot" options?
Please check if you could find "Command prompt" option in the existing status. If yes, please run the following command line to fix.
bootrec.exe /rebuildbcd
bootrec.exe /fixmbr
bootrec.exe /fixboot
If you can't find command prompt option, would you provide the capture of your screen on the thread?
Bests,
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Monday, October 22, 2018 8:06 AM
Hi, I have tried entering the bootrec.exe /rebuildbcd Then it is saying scanning windows installations Total identified windows installations:1 [1] C:\windows Add installation to bootlist? Yes(Y)/No(N)/All(A) I have tried all of them Y, N and A But nothing works it is saying Cannot create a file when that file already exists Then I have tried bootrec.exe /fixboot Access is denied Only thing works is bootrec.exe /fixmbr Please help me out with this
Monday, October 22, 2018 9:08 AM
Please open a new thread.
Post a link into this thread for the new thread.
In the thread report the results of:
startup repair (was there a srttrail.txt?)
system restore
Indicate the chkdsk command that was ran and the result.
Indicate the scannow command that was ran and the result.
Use a camera or a smart phone camera to take pictures and post images of the thread (use share links: one drive, drop box, or google drive)
bcdedit /enum
bcdedit | find "osdevice"
diskpart
list disk
list volume
select disk 0
detail disk
list partition
select partition 1
detail partition
select partition 2
detail partition
select partition 3
detail partition
select partition 4
detail partition
(if there are additional partitions continue in the same fashion with select and detail)
select disk 1
detail disk
list partition
(for the partition drive letter displayed with bcdedit | find "osdevice" perform these steps:)
K: (change the drive letter to the applicable partition drive letter)
dir
cd \windows\system32\config
dir
cd..
cd..
cd..
x: