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How to troubleshoot: Edge failed to start because its side-by-side configuration is incorrect and restore history

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Tuesday, July 7, 2020 9:44 PM

How to troubleshoot: 

Edge failed to start because its side-by-side configuration is incorrect and restore history

Activation context generation failed for "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe". Dependent Assembly 83.0.478.58,language="*",type="win32",version="83.0.478.58" could not be found. Please use sxstrace.exe for detailed diagnosis.

C:\WINDOWS\system32>sxstrace.exe
WinSxs Tracing Utility.
Usage: SxsTrace [Options]
Options:
   Trace -logfile:FileName [-nostop]
       Enabling tracing for sxs.
       Tracing log is saved to FileName.
       If -nostop is specified, will not prompt to stop tracing.
   Parse -logfile:FileName -outfile:ParsedFile  [-filter:AppName]
       Translate the raw trace file into a human readable format and save the result to ParsedFile.
       Use -filter option to filter the output.
   Stoptrace
       Stop the trace if it is not stopped before.
Example:  SxsTrace Trace -logfile:SxsTrace.etl
          SxsTrace Parse -logfile:SxsTrace.etl -outfile:SxsTrace.txt

How do you use sxstrace.exe for troubleshooting?

Error    7/7/2020 2:35:58 PM    SideBySide    33    None
Error    7/7/2020 2:35:52 PM    SideBySide    33    None
Error    7/7/2020 2:35:15 PM    SideBySide    33    None

- System
- Provider
[ Name] SideBySide
- EventID 33
[ Qualifiers] 49409
Level 2
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2020-07-07T19:35:58.175688100Z
EventRecordID 120759
Channel Application
Computer DESKTOP-9HEBUKS
Security
- EventData
83.0.478.58,language="*",type="win32",version="83.0.478.58"

C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe

- <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**"\>

- <System>

  <Provider Name="SideBySide" />

  <EventID Qualifiers="49409">33</EventID>

  <Level>2</Level>

  <Task>0</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2020-07-07T19:35:58.175688100Z" />

  <EventRecordID>120759</EventRecordID>

  <Channel>Application</Channel>

  <Computer>DESKTOP-9HEBUKS</Computer>

  <Security />

  </System>

- <EventData>

  <Data>83.0.478.58,language="*",type="win32",version="83.0.478.58"</Data>

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  <Data>C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe</Data>

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  <Data />

  </EventData>

  </Event>

All replies (9)

Wednesday, July 8, 2020 6:05 AM

We will be carrying out the following fixes to resolve this error:

Reinstall the application.
Check the Registry setting.
Reinstall the appropriate Visual C++ Runtimes.
Re-enable Microsoft .NET Framework.
1] Reinstall the application

Sometimes, there might be some supporting module for your application under the hood that might have messed up your application. To fix that you can try to uninstall and then reinstall your application and then check if that has fixed your issues.

2] Change Registry setting

Hit the WINKEY+R button combination to launch the Run utility, type in regedit and hit Enter. Once Registry Editor opens, navigate to the following key-

Computer \ HKEY_LOCAL_MACHINE \ SOFTWARE \ Microsoft \ Windows NT \ CurrentVersion \ SideBySide \ Winners \ x86_policy.9.0.microsoft.vc90.crt_1fc8b3b9a1e18e3b_none_02d0010672fd8219 \ 9.0

Now, check if you find a String value named as default. 

Double-click on it and change its Value data to match the one as the third value in BINARY as shown in the screen snippet above.

Reboot your computer for the changes to take effect.

Hope this information can help you
Best wishes
Vicky

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Friday, July 10, 2020 8:19 AM

Hi,

 

Just checking in to see if the information provided was helpful. Please let us know if you would like further assistance.

 

Best Regards,

Vicky

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Friday, July 10, 2020 8:52 AM

It somehow fixed itself.

What generally causes these problems.

If available please post references in case it happens again.

The current operating system is 1809.  Indicate if that makes any difference.

Monday, July 13, 2020 7:45 AM

If Microsoft Edge won’t open, the problem might be caused by your browsing cache and history. To fix the problem, you need to clear your cache by using a third-party tool such as CCleaner.

CCleaner is a great tool for removing junk files, and you could also use it to remove Edge’s cache.

Download CCleaner free version from the official website
Another tool that can help you with this problem is Yamisoft Windows 10 Manager. Simply download the tool, run it and navigate to Network > Microsoft Edge Manger > Reset Microsoft Edge > Reset to remove your history and cache.

After using any of these two apps, the problem should be resolved.

reference：https://windowsreport.com/fix-edge-wont-open/#:~:text=If%20Microsoft%20Edge%20won't%20open%2C%20the%20problem%20might%20be,party%20tool%20such%20as%20CCleaner.

Tip: This answer contains the content of a third-party website. Microsoft makes no representations about the content of these websites. We provide this content only for your convenience.

Hope this information can help you
Best wishes
Vicky

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Wednesday, July 15, 2020 9:13 AM

Hi,

 

Just want to confirm the current situations.

 

Please feel free to let us know if you need further assistance.

 

Best Regards,

Vicky 

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Wednesday, July 15, 2020 6:14 PM

The sidebyside I'm not familiar with.

Were you able to find a reference for troubleshooting?

Somehow Edge had reopened after many failed attempts.

Ccleaner was available but not run to maintain browser history.

Friday, July 17, 2020 7:56 AM

Hi,
Thank you for your update and your patience
According to my knowledge and understanding, if these methods have not helped you solve it, I recommend that you go to the broswer team for help, maybe this problem is beyond the scope of AD knowledge
Thank you for your understanding and support
Best wishes
Vicky

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

Saturday, July 18, 2020 6:00 PM

Is the "browser team" referring to a forum category within technet or another forum?

What is the link?

Wednesday, July 22, 2020 9:22 AM

Hi,
Thanks for the update
It seems that there is no "browser team" forum, but you can find the help of senior engineers through this link

https://support.microsoft.com/en-in/hub/4343728/support-for-business

Hope this information can help you
Best wishes
Vicky

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].