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Question
Thursday, August 3, 2017 6:26 PM
Office 2016 is crashing when accepting license agreement. I am able to put in my email address, but when I click on the accept part of the agreement then office crashes. This happens with Excel and Word. I am pretty sure it does it for the whole office suite.
I already ran a repair on the suite and tried this on different profiles on the same computer. The user can access their office suite on the different computers but not this particular computer where it just crashes.
Any suggestions?
Thanks
All replies (4)
Monday, August 7, 2017 10:34 PM âś…Answered
It was actually an issue with okta sso redirecting to an offline server on another site.
Thanks for the suggestions though.
Friday, August 4, 2017 11:18 AM
Have you ever installed any previous or trial version of Office on the same computer?
This might have something to do with the remnants left from a previous or trial version of Office. If it is possible, please try to completely uninstall Office products (remove any traces of Office from the machine) with the following mentioned easy fix tool, then reinstall it:
Regards,
Ethan Hua
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Tuesday, August 8, 2017 1:55 AM
Good to see you've figured it out.
Regards,
Ethan Hua
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Wednesday, March 7, 2018 4:32 AM
How did you solve it? I'm having the same issue.