Crashing wbiosrvc.dll

2017-01-03

Question

_{Tuesday, January 3, 2017 8:44 AM}

Hi,

I use Dell Latitude E6430 with Win10. For logon I have setup fingerprint, but sometimes it does not work. The cause is, that wbiosrvc.dll crash. All files mentioned in EventViewer and EventViewer logs are uploaded to dropbox: https://dl.dropboxusercontent.com/u/7883291/W10.ZIP

I can see this in EventViewer:

____

Faulting application name: svchost.exe_WbioSrvc, version: 10.0.14393.0, time stamp: 0x57899b1c
Faulting module name: wbiosrvc.dll, version: 10.0.14393.321, time stamp: 0x57f4c88f
Exception code: 0xc0000409
Fault offset: 0x0000000000002918
Faulting process id: 0x1b08
Faulting application start time: 0x01d26597faab2d80
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: c:\windows\system32\wbiosrvc.dll
Report Id: 5c284f2a-c523-425f-a891-f2e87e0e14d3
Faulting package full name:
Faulting package-relative application ID:

____

Fault bucket , type 0
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_WbioSrvc
P2: 10.0.14393.0
P3: 57899b1c
P4: wbiosrvc.dll
P5: 10.0.14393.321
P6: 57f4c88f
P7: 0000000000002918
P8: c0000409
P9: 0000000000000007
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_svchost.exe_Wbio_c792d6a2e57b4ec81927bcfda4dc4d675544bd_0bd7c169_4d487860

Analysis symbol:
Rechecking for solution: 0
Report Id: 5c284f2a-c523-425f-a891-f2e87e0e14d3
Report Status: 4
Hashed bucket:

____

Fault bucket 116249359864, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: svchost.exe_WbioSrvc
P2: 10.0.14393.0
P3: 57899b1c
P4: wbiosrvc.dll
P5: 10.0.14393.321
P6: 57f4c88f
P7: 0000000000002918
P8: c0000409
P9: 0000000000000007
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_svchost.exe_Wbio_c792d6a2e57b4ec81927bcfda4dc4d675544bd_0bd7c169_17c882a1

Analysis symbol:
Rechecking for solution: 0
Report Id: 5c284f2a-c523-425f-a891-f2e87e0e14d3
Report Status: 0
Hashed bucket: 08e90e5f84c8c865acad182a96b82ea4

____

Fault bucket , type 0
Event Name: WUDFHostProblem
Response: Not available
Cab Id: 0

Problem signature:
P1: HostProblem
P2: HostTimeout
P3: 2
P4: 2.19.0
P5: 103
P6: 0
P7: 6
P8: ffffffff
P9: USB\VID_0A5C&PID_5801&REV_0101&MI_03
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_HostProblem_dc6ae5fb516fcfa16e7a0548dde6f4ccc03dc1_00000000_21356735

Analysis symbol:
Rechecking for solution: 0
Report Id: ded472a7-d18b-11e6-be4d-60672042286e
Report Status: 4
Hashed bucket:

____

Fault bucket , type 0
Event Name: WUDFHostProblem
Response: Not available
Cab Id: 0

Problem signature:
P1: HostProblem
P2: HostTimeout
P3: 2
P4: 2.19.0
P5: 103
P6: 0
P7: 6
P8: ffffffff
P9: USB\VID_0A5C&PID_5801&REV_0101&MI_03
P10:

Attached files:
\?\C:\ProgramData\Microsoft\WDF\DriverManager_984.dmp

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: ded472a7-d18b-11e6-be4d-60672042286e
Report Status: 262144
Hashed bucket:

____

Fault bucket 125996343802, type 5
Event Name: WUDFHostProblem
Response: Not available
Cab Id: 0

Problem signature:
P1: HostProblem
P2: HostTimeout
P3: 2
P4: 2.19.0
P5: 103
P6: 0
P7: 6
P8: ffffffff
P9: USB\VID_0A5C&PID_5801&REV_0101&MI_03
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_HostProblem_dc6ae5fb516fcfa16e7a0548dde6f4ccc03dc1_00000000_10716a42

Analysis symbol:
Rechecking for solution: 0
Report Id: ded472a7-d18b-11e6-be4d-60672042286e
Report Status: 0
Hashed bucket: b3e8d5f7eec243bcd452d69dc637b05f

All replies (18)

_{Thursday, January 5, 2017 6:46 AM}

Hi Coudy,

What's your Windows version?

Please check and install al available Windows update to make sure your computer up to date.

Meanwhile, please run Sfc /Scannow command to scan and fix the system files:

Using System File Checker in Windows 10

https://support.microsoft.com/en-us/instantanswers/bd832f07-1420-0c14-d2a5-0a5a24ba40be/using-system-file-checker-in-windows-10

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Thursday, January 5, 2017 12:09 PM}

Hi Karen,

Windows version is 10.0.14393 N/A Build 14393. All necessary support informations are available in uploaded file to dropbox (post #1). My device is up to date. Last checked: Today, ‏‎10:54. Sfc/scannow finished without error:

C:\WINDOWS\system32>sfc /scannow
Beginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

Thank you for your time.

_{Friday, January 6, 2017 1:42 AM}

The DriverManager_984.dmp shows the ushwbfdrv.dll may be causing an issue:

*** WARNING: Unable to verify timestamp for ushwbfdrv.dll
*** ERROR: Module load completed but symbols could not be loaded for ushwbfdrv.dll
Probably caused by : WUDFHost.exe ( wudfhost!CLpcNotification::Run+1c )

The ushwbfdrv.dll appears to be a component of Dell ControlVault so try updating that driver:

http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=HGX2G&fileId=3582534905&osCode=WT64A&productCode=latitude-e6430&languageCode=en&categoryId=SY

_{Monday, January 9, 2017 7:59 AM}

Hi auggy,

Thank you for detailed analysis. I have installed latest version before posting this issue. Checked it today again, I have latest version.

_{Wednesday, January 11, 2017 9:48 AM}

Hi Coudy,

If so, please perform an In-Place Upgrade for your computer:

Download Windows 10

https://www.microsoft.com/en-us/software-download/windows10

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, January 11, 2017 10:49 AM}

Hi Karen,

I don't understand. I already have installed Win10 Pro.

_{Wednesday, January 11, 2017 1:44 PM}

Hi auggy,

Thank you for detailed analysis. I have installed latest version before posting this issue. Checked it today again, I have latest version.

You could try uninstalling and reinstalling Dell ControlVault.

_{Wednesday, January 11, 2017 2:01 PM}

Hi,

already uninstalled and installed on 9.1.2017 after I replied to your comment, but it crashed again on second day.

I have screenshot, but can't post it here.

_{Saturday, January 14, 2017 5:40 PM}

Do you have any more dump files available?

_{Monday, January 16, 2017 7:56 AM}

Hi Karen,

I don't understand. I already have installed Win10 Pro.

In-Place Upgrade will do a repair install of Windows 10 without losing anything other than all installed Windows Updates.

For more steps, please refer to this tutorial:

How to Do a Repair Install of Windows 10 with an In-place Upgrade

https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Wednesday, January 18, 2017 9:05 PM}

Do you have any more dump files available?

Hi auggy,

I have just uploaded reports, events and dumps from 20170109 till today to dropbox: https://dl.dropboxusercontent.com/u/7883291/W10_from_20170109_to_20170118.zip

If you need more files, etc, don't hesitate to contact me.

Thank You

p.s. 09.01.2017 is day, where I reinstalled drivers, so there is many errors in eventlog.

_{Thursday, January 19, 2017 12:44 AM}

The ushwbfdrv.dll appears to be still causing the crash.

The Dell ControlVault appears to be recently updated.

Have you considered installing an older version that may have worked without issue?

_{Monday, January 23, 2017 9:17 AM}

The ushwbfdrv.dll appears to be still causing the crash.

The Dell ControlVault appears to be recently updated.

Have you considered installing an older version that may have worked without issue?

Hi auggy,

downgraded yesterday to version A19, but it crashed again. Updated crashlog and eventlog files are on dropbox: https://dl.dropboxusercontent.com/u/7883291/W10_20170123_CV_A19.ZIP

_{Thursday, January 26, 2017 6:14 AM}

Coudy,

SO have your tried the suggestion in my previous post?

Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].

_{Thursday, January 26, 2017 2:11 PM}

Also, the ushwbfdrv.dll appears to be still causing the crash.

_{Friday, January 27, 2017 6:19 AM}

Coudy,

SO have your tried the suggestion in my previous post?

Hi Karen,

correct me, if I'm wrong, but ushwbfdrv.dll is library from Broadcom Corporation, and as far I know, this library is not packed in windows installer, or maintained by Microsoft.

But I'll try it during weekend, because it is time consuming operation.

_{Friday, January 27, 2017 6:28 AM}

Hi auggy,

could you please point me, where did you see that ushwbfdrv.dll is causing the crash ?. Downloaded Windbg, opened dump file, but only what I can see is this after K command:

# Child-SP RetAddr Call Site
00 00000018`6f9ef7e8 00007ffe`dc5c75ff ntdll!NtWaitForSingleObject+0x14
01 00000018`6f9ef7f0 00007ff6`fe5e1be0 KERNELBASE!WaitForSingleObjectEx+0x8f
02 00000018`6f9ef890 00007ff6`fe5dd3c0 WUDFHost!CLpcNotification::Run(void)+0x1c [d:\rs1\minkernel\wdf\framework\umdf\driverhost\wudfhost\wudflpc.cpp @ 2195]
03 00000018`6f9ef8c0 00007ff6`fe5d7390 WUDFHost!wmain(int argc = 0n260, wchar_t ** argv = 0x00000000`80000400)+0x514 [d:\rs1\minkernel\wdf\framework\umdf\driverhost\wudfhost\wudfmain.cpp @ 803]
04 00000018`6f9ef9a0 00007ffe`dd918364 WUDFHost!__wmainCRTStartup(void)+0x74 [d:\rs1\minkernel\crts\syscrt\static\wstartup.c @ 108]
05 00000018`6f9ef9d0 00007ffe`dfc270d1 kernel32!BaseThreadInitThunk+0x14
06 00000018`6f9efa00 00000000`00000000 ntdll!RtlUserThreadStart+0x21

Thank You.

_{Friday, January 27, 2017 1:41 PM}

Just running an !analyze references the ushwbfdrv.dll:

0:000> !analyze
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

There may be an incompatibility between the ushwbfdrv.dll and recent versions Windows 10.

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Crashing wbiosrvc.dll

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