Assign a Delegate permission to make an automatic reply

Question

_{Wednesday, August 9, 2017 3:44 PM}

I have CSRs that are delegates for sales reps.

They have full and reply permissions in Delegates but they can't make an automatic reply when the sales rep forgets to make one and leaves the office for several days.

What needs to be set up so the CSRs can make Auto Replies for forgetful sales reps?

this is office 365 and outlook 2016

All replies (1)

_{Thursday, August 10, 2017 9:31 AM ✅Answered}

Hi Ruthless,

Generally, the Automatic Replies feature (also known as “Out of Office Assistant” or “OOF”) only works for the main mailbox and not for delegate or Shared Mailboxes.

To workaround this, please contact with your Exchange administrator to verify that you have been assigned Full Access permissions to this mailbox, then you may refer to the methods in the following article for detailed instructions:

https://www.msoutlook.info/question/enable-automatic-replies-for-another-mailbox

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Hope you can find this helpful.

Best regards,
Yuki Sun

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