Share via

How to get rid of prompts for credentials connecting to proxy Server officeimg.vo.msecnd.net in Office 2013

  • Article

Question

Tuesday, November 10, 2015 2:27 PM







Dear All,

After upgrading to Microsoft Office 2013, we are expieriencing that everytime a user without internet access open a Microsoft Office application equal to Word, Excel etc. they get a prompt asking for credentials with three different Microsoft link.

We have done different research and follow diffferent recommendations on the internet but without success.

This prompt is very annoying for our users, for this reason we want to get rid of it as soon as possibble.

Can someone have an idea on how to resolve this issue.

Best regards,

Shahaira

All replies (1)

Wednesday, November 11, 2015 8:19 AM ✅Answered

Hi Shahaira,

As far as I know, there are 3 ways to help you resolve this issue:

Method 1

Disable "Allow Office to connect to the internet" option

File>Options>Trust Centre>Privacy Options> "Allow Office to connect to the Internet"

Method 2

Add the following sites as the exceptions of proxy server in IE
 
officeimg.vo.msecnd.net
 
office.microsoft.com
 
odc.officeapps.live.com

Method 3

Change the DWORD value to set the user's preference, please follow these steps:

  1. Click Start, click Run, type regedit in the Open box, and then click OK.
  2. Locate and then click the following subkey:
    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Internet\
    Note: If you cannot find the Internet subkey, you must create it. To create the Internet subkey, click New on the Edit menu, click Key, and then type Internet.
  3. Locate and then click the following value:
    UseOnlineContent
    Note: If you cannot find the UseOnlineContent value, you must create it. To create the UseOnlineContent value, click New on the Edit menu, click DWORD Value, and then type UseOnlineContent.
  4. Double-click the UseOnlineContent value.
  5. In the Value data box, type the appropriate value. The following list contains the possible values:
    • 0 - Never show Office Online content or entry points
    • 1 - Use only offline content whenever available, for example, .chm Help files
    • 2 - Use Office Online content whenever available
  6. Click OK, and then quit Registry Editor.

To get more information, please read this article:

http://blogs.prodata.ie/post/Annoying-Proxy-Prompts-in-office-2013-on-start-up.aspx

Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Regards,

Emi Zhang
TechNet Community Support

Please mark the reply as an answer if you find it is helpful.

If you have feedback for TechNet Support, contact [email protected].