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Error [8004010E-30141301-0-310] on Outlook 2010 when sync emails

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Question

Thursday, January 12, 2012 10:08 AM

 

 

This error appears when i´m trying to synchonize information from the Exchange Server :

 

Can you help me?

 

01:33:33 Synchronizer Version 14.0.6109

 

01:33:33 Synchronizing Mailbox '<username>'

 

01:33:33 Synchronizing local changes in folder 'Junk E-Mail'

01:33:36 Uploading to server 'DB3PRD0602.mailbox.outlook.com'

01:33:36 Terminated in error

01:33:36                                [8004010E-30141301-0-310]

01:33:36                                Outlook Data File

01:33:36                                For more information on this failure, click the URL below:

01:33:36                                http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010e-30141301-0-310

01:33:33 Synchronizer Version 14.0.6109

01:33:33 Synchronizing Mailbox '<USERNAME>'

01:33:33 Synchronizing local changes in folder 'Junk E-Mail'

01:33:36 Uploading to server 'DB3PRD0602.mailbox.outlook.com'

01:33:36 Terminated in error

01:33:36                                [8004010E-30141301-0-310]

01:33:36                                Outlook Data File

01:33:36                                For more information on this failure, click the URL below:

01:33:36                                http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=8004010e-30141301-0-310

All replies (1)

Monday, January 16, 2012 8:15 AM ✅Answered

Hello,

We need to go trough troubleshooting steps . try this KB article :

http://support.microsoft.com/kb/842284

Or we could create a new profile which will create anotehr New OST Create a new outlook profile follow the article below to test it:
http://support.microsoft.com/kb/829918
Note: A new profile is a new environment for us to use Outlook. To create a new profile is only for a test to see if the problem is related to the corrupt profile of Outlook. Creating new profile will not do any damage to the old profile.

If the problem does not exist in the new profile, you can refer to the import and export section in following Microsoft Knowledge Base article to move your data in the old profile to the new profile.

How to manage .pst files in Outlook 2010, 2007 and in Outlook 2003
http://support.microsoft.com/?id=287070

Tony Chen

TechNet Community Support