Excel documents stuck on loading circle

Question

_{Tuesday, September 24, 2013 9:06 AM}

I'm hoping this is the right forum, there wasn't a general Office Web Apps forum that I could see.

I have a user who is unable to open Excel documents from SharePoint 2010, the web app toolbars appear as they should but the content stops on the "loading" text with the circle.
The documents open fine if they select "Open in Excel" from the drop down when viewing the document library.

The web app works fine for the other 30 odd staff in the same department, but not for this one user (all their PC's are build identical).

I've tried an Office repair, renaming the OWSPUPP.DLL found in Office15 to that the OWSPUP.DLL is used from Office 14 (we have Office 2010 and Lync 2013), resetting IE, deleting all temporary files.

The last option is to rebuild the PC.

All replies (5)

_{Wednesday, September 25, 2013 12:18 PM}

Hi,

According to your post, my understanding is that the excel files stucked on loading circle.

Did you active the feature Excel Services Application View Farm Feature and Excel Services Application Web Part Farm Feature in the farm ?

We can active them, then check whether it works.

Did you use the IE 32bit? Make sure the IE version is 32bit.

You also can check with other browers, such as FireFox, Chrome, if so, we can use the following methods or reset the IE.

1. Use the Compatibility View Settings in IE. Open the IE->Tools-> Compatibility View Settings->add the site into Compatibility View, then check whether it works.
2. Add the site into Trusted sites. Opne the IE->Internet Options->Security->Sites->add the site into the Websites, then check whether it works.

What’s more, you can check the event log and ULS log to see if anything unexpected occurred.

To check event log, click the Start button and type “Event Viewer” in the Search box.

For SharePoint 2010, by default, ULS log is at

C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\14\LOGS

You can check the ULS log by the methods here:

http://blogs.msdn.com/b/opal/archive/2009/12/22/uls-viewer-for-sharepoint-2010-troubleshooting.aspx

Thanks & Regards,

Jason

Jason Guo
TechNet Community Support

_{Wednesday, September 25, 2013 12:38 PM}

Hi Jason,

Thank you for your reply.

As mentioned in my original post, the rest of the staff in the same office (around 30) can view and edit the document without issues, and this site is one of many site collections within the same farm. This is the only computer this happens to.

I forgot to mention that the browser is 32bit IE, the PC is running 32bit Windows 7.

I shall try the compatibility view mode for IE to see if that works, but as its an intranet site, IE defaults to compatibility view doesn't it?

_{Thursday, September 26, 2013 3:19 AM}

Hi,

The compatibility view is not set by default, it requires seting manually.

Did the IE run as Administrator? We can run the IE as Administrator.

Start-> All programs->right click on Internet Explorer, choose Run as Administrator

What's more, did you add the site in the intranet zone?

Start the IE->Tools->Internet Options->Security->Local intranet

Thanks & Regards,

Jason

Jason Guo
TechNet Community Support

_{Thursday, September 26, 2013 10:04 AM}

Hi Jason,

I've always noticed that local intranet sites run in Compatibility Mode, but have tried it anyway but has made no difference.

I can try running as administrator, but that won't help the user logged in as they're not an administrator.

The site is already in the intranet zone.

Not sure if this helps, but I've just been to look at another PC with the same issue. The PC was fine opening a Word document from SharePoint, but as soon as the user saved the document (when opened in Word), the document no longer opens from the SharePoint page.

_{Thursday, March 20, 2014 4:42 PM}

I have occasional problems opening Excel files from SharePoint, and it's always been because there's an EXCEL.EXE process running in Task Manager even if the Excel application itself is not open and accessible. Sometime the process just gets stuck I guess. But if I end the Excel process from the Task Manager, then I can open new files from SharePoint.