Installing Visual Studio 2010 SP1 fails with Generic Trust Failure

Article
2011-03-21

Question

_{Monday, March 21, 2011 12:27 PM}

Hi,

I've been trying to resolve this issue since last week but I've run out of options to try.

I tried using the ISO and web installer that's publicly available.

I've also tried using the ISO and web installer that's available via my MSDN subscription.

All result in the same error. I've also tried burning the ISO and tested that it's working on a Windows 7 laptop.

After searching a while, I came across a similar question on this forum and I was told to open a new thread.

The workstation where the installation is failing has several visual studio installations on it (VS 2003 up to VS 2010) because we have a lot of legacy software that are yet to be migrated.

It's operating system is Windows XP 32-bit with SP3.

I've used the log collection tool and I've upload the output here:

http://cid-35e2fe324a1306ac.office.live.com/self.aspx/Public/vslogs.cab

Can someone please let me know what I'm doing wrong?

Thanks in advance.

All replies (13)

_{Friday, March 25, 2011 7:24 AM ✅Answered | 1 vote}

Hi raistlin,

Sorry for the late.

I suggest you to check the EventID in Event Viewer and you can get more detailed helpful information in it. You can also share this information with us.

In addition, I find a similar thread like yours. You can check it. Hope this helps.

http://social.technet.microsoft.com/Forums/en-US/winservergen/thread/d70e1d14-e977-4970-84ce-70e5ad2af8da

http://technet.microsoft.com/en-us/library/cc734018(v=ws.10).aspx

Thanks,

Larcolais Gong[MSFT]
MSDN Community Support | Feedback to us
Get or Request Code Sample from Microsoft
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

_{Tuesday, March 22, 2011 3:49 AM}

Hi raistlin,

Thank you for posting.

File SetupUtility.exe (c:\8c1c4c851cd667dd5186694043\SetupUtility.exe), failed authentication. (Error = -2146762495). It is recommended that you delete this file and retry setup again.
[3/21/2011, 12:25:31]Failed to verify and authenticate the file -c:\8c1c4c851cd667dd5186694043\SetupUtility.exe
[3/21/2011, 12:25:31]Please delete the file, c:\8c1c4c851cd667dd5186694043\SetupUtility.exe and run the package again

800B0101 error code is a general error. Typically, I suggest you can try to extract the installation files into your local hard disk from ISO. Then, try to reinstall it again.

In addition, I suggest you can check this case and this case which was similar like yours.

If you have any finding, please feel free to let me know.

Best Regards,

_{Tuesday, March 22, 2011 5:10 AM}

Hi Larcolais,

Thanks for replying.

I've already tried using an ISO that's been burned to a DVD. I've confirmed that this ISO works properly on a different workstation.

However, on my workstation, I'm still getting the "Generic Trust Failure" error:

D:\VS10sp1_x86.msi - Signature verification for file VS10sp1_x86.msi (D:\VS10sp1_x86.msi) failed with error 0x800b0101 (A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.)

[3/22/2011, 13:3:45] D:\VS10sp1_x86.msi Signature could not be verified for VS10sp1_x86.msi

[3/22/2011, 13:3:45]No FileHash provided. Cannot perform FileHash verification for VS10sp1_x86.msi
[3/22/2011, 13:3:45]File VS10sp1_x86.msi (D:\VS10sp1_x86.msi), failed authentication. (Error = -2146762495). It is recommended that you delete this file and retry setup again.
[3/22/2011, 13:3:45]Failed to verify and authenticate the file -D:\VS10sp1_x86.msi
[3/22/2011, 13:3:45]Please delete the file, D:\VS10sp1_x86.msi and run the package again

[3/22/2011, 13:3:45] Action complete

[3/22/2011, 13:3:42]calling PerformAction on an installing performer
[3/22/2011, 13:3:42] Action: Performing actions on all Items...

[3/22/2011, 13:3:42]Wait for Item (VS10sp1_x86.msi) to be available
[3/22/2011, 13:3:46]Final Result: Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:01:22).

I've also tried updating the root certificates as detailed in one of the links that you gave. Still the same problem.

Is there anything else I can try?

Thanks again.

_{Tuesday, March 22, 2011 5:09 PM}

Can anyone please help me with this?

Thanks.

_{Wednesday, March 23, 2011 7:00 AM}

I have a bit more information, but I still need help.

It seems that the error is being caused by the fact that the Microsoft Code Signing certificate that we have expired last March 7.

How does one go about updating this certificate?

_{Monday, March 28, 2011 8:34 AM}

Any update?

Best Regards,

_{Tuesday, April 26, 2011 10:33 AM}

I have found that running this fix (Microsoft Fix it 50528) solves the problemMark Sargent

_{Monday, May 2, 2011 7:33 PM}

I have found that running this fix (Microsoft Fix it 50528) solves the problem Mark Sargent

I tried that but still the same problem.

Microsoft - FIX THIS! THIS IS A PROBLEM WITH YOUR INSTALLER!

Here's the pertinent section from my log (just like the others)..

Launching Download and Install operations simultaneously.
[5/2/2011, 14:31:19]calling PerformAction on an installing performer

[5/2/2011, 14:31:19] Action: Downloading and/or Verifying Items...

[5/2/2011, 14:31:19]Verifying Digital Signatures: C:\downloads\VS2010\SP1\CD\VS10sp1_x86.msi

[5/2/2011, 14:31:19] C:\downloads\VS2010\SP1\CD\VS10sp1_x86.msi: Verifying signature for VS10sp1_x86.msi...

**[5/2/2011, 14:31:20]C:\downloads\VS2010\SP1\CD\VS10sp1_x86.msi - Signature verification for file VS10sp1_x86.msi (C:\downloads\VS2010\SP1\CD\VS10sp1_x86.msi) failed with error 0x800b0101 (A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.)
**

[5/2/2011, 14:31:20] C:\downloads\VS2010\SP1\CD\VS10sp1_x86.msi Signature could not be verified for VS10sp1_x86.msi

**[5/2/2011, 14:31:20]No FileHash provided. Cannot perform FileHash verification for VS10sp1_x86.msi
[5/2/2011, 14:31:20]File VS10sp1_x86.msi (C:\downloads\VS2010\SP1\CD\VS10sp1_x86.msi), failed authentication. (Error = -2146762495). It is recommended that you delete this file and retry setup again.
[5/2/2011, 14:31:20]Failed to verify and authenticate the file -C:\downloads\VS2010\SP1\CD\VS10sp1_x86.msi
[5/2/2011, 14:31:20]Please delete the file, C:\downloads\VS2010\SP1\CD\VS10sp1_x86.msi and run the package again
**

[5/2/2011, 14:31:20] Action complete

[5/2/2011, 14:31:19] Action: Performing actions on all Items...

[5/2/2011, 14:31:19]Wait for Item (VS10sp1_x86.msi) to be available
[5/2/2011, 14:31:20]Final Result: Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:01:19).

_{Monday, May 9, 2011 2:55 PM}

Bumping to say that I experience that exact same problem while trying to install Visual Studio 2010 Premium. I also noticed that I get a "generic trust failure" when trying to install .NET framework 4. So from what I understand, this error is not strictly related to Visual Studio 2010 but also occurs for other products!

Here's the (relevant part of the) log from trying to install .NET 4:

Verifying Digital Signatures: W:\10ac03fc7971183252\SetupUtility.exe

[5/9/2011, 10:17:28] W:\10ac03fc7971183252\SetupUtility.exe: Verifying signature for SetupUtility.exe...

**[5/9/2011, 10:17:28]W:\10ac03fc7971183252\SetupUtility.exe - Signature verification for file SetupUtility.exe (W:\10ac03fc7971183252\SetupUtility.exe) failed with error 0x800b0101 (A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.)
**

[5/9/2011, 10:17:28] W:\10ac03fc7971183252\SetupUtility.exe Signature could not be verified for SetupUtility.exe

[5/9/2011, 10:17:28]No FileHash provided. Cannot perform FileHash verification for SetupUtility.exe
[5/9/2011, 10:17:28]File SetupUtility.exe (W:\10ac03fc7971183252\SetupUtility.exe), failed authentication. (Error = -2146762495). It is recommended that you delete this file and retry setup again.
[5/9/2011, 10:17:28]Failed to verify and authenticate the file -W:\10ac03fc7971183252\SetupUtility.exe
[5/9/2011, 10:17:28]Please delete the file, W:\10ac03fc7971183252\SetupUtility.exe and run the package again

Spent 1h on online chat and 1h with a support guy on the phone (to try to install VS2010), still no luck with that... Anyone got a solution? This is getting ridiculous!

Thanks

_{Thursday, May 19, 2011 4:38 PM}

Hi Bill (and others),

Problem may lie in the expiration of the signing certificate. Please have a look at this thread for further details: http://social.msdn.microsoft.com/Forums/en/vssetup/thread/88da4438-9c59-411c-99c4-1df7866f24ff

In a nutshell, the workaround that did work for me was to simply change my computer's date back to before the certificate expiration date (something like february 2011) for the time of the installation...

Hope it'll help!

Francois

_{Friday, May 20, 2011 8:05 PM}

Hi Bill (and others),

Problem may lie in the expiration of the signing certificate. Please have a look at this thread for further details: http://social.msdn.microsoft.com/Forums/en/vssetup/thread/88da4438-9c59-411c-99c4-1df7866f24ff

In a nutshell, the workaround that did work for me was to simply change my computer's date back to before the certificate expiration date (something like february 2011) for the time of the installation...

Hope it'll help!

Francois

Why didn't I think of that! That works like a charm!

It's still Microsoft's fault because their installer is screwed up, but this is an easy workaround.

Thanks!!

_{Wednesday, May 29, 2013 7:17 PM}

DESISTA FAZ 2 MESES QUE ESTOU COM O MESMO PROBLEMA

A MICROSOFT DEVIA ACABAR COM ESSE TAL DE VISUAL STUDIO...

É MELHOR USAR O DELPHI...

_{Thursday, December 4, 2014 8:58 PM}

Issue:

When installing the vcredist_x64.exe on Windows 7, you may receive the following error:

Installation failed with error code: (0x800B010B), "Generic trust failure. " (Elapsed time: 0 00:00:08).

Solution:

Solution

To resolve this issue, please try the following options:

1. Please try to download and install the Microsoft Visual C++ 2008 SP1 Redistributable Package (x64) from the Microsoft.

http://www.microsoft.com/download/en/details.aspx?id=2092

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