Remote Control by IP address

Question

_{Thursday, April 30, 2015 1:07 PM}

Guys,

I am trying to make this as easy as possible for my helpdesk.  On some computers we can only access them by IP address.  For them to remote via SCCM I believe the only option is to run the cmrcviewer from the command line WITH the IP address.  Is this the simpliest way for them to remote control using SCCM ?  Also , is there any batch file that will prompt  for an ip address ?  I dont want the helpdesk having to find the directory to run this from everytime and I dont want to give them a shortcut.

All replies (2)

_{Thursday, April 30, 2015 1:24 PM ✅Answered}

Why not simply let them start cmrcviewer.exe and use File > Connect. That's as easy as it is to provide a computer name or ip address. Even a helpdesk should be able to do that.

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_{Thursday, April 30, 2015 2:29 PM}

Yeah.  Sorry, I figured that once I posted the question.  Thank you .