the grey bar across the screen in all installed Office 365 software

Question

_{Wednesday, June 5, 2019 7:32 PM}

Everytime I access outlook, word or any other office app , there is a large grey bar across the screen in all installed Office 365 software and this is killing time to look for email ID's in outlook, unable to type further in word, unable to access cells on a excel workbook. Please help!

Thanks

Anusha

All replies (3)

_{Thursday, June 6, 2019 9:53 AM}

Hi,

Could you send us a screenshot of the problem occurred on Office app?

What’s your operating system? Have you ever installed another version of Office on the same computer and it works fine? You can update Windows 10 to the latest.

We suggest you open Office in safe mode to check if the problem persists. Please refer to the article: Open Office apps in safe mode on a Windows PC.

If in safe mode have the same problem, you can try repair Office. Refer to Repair an Office application

If the above don’t help, try disable hardware acceleration in an Office application, such as Word. Click “File” -> “Options” -> “Advanced”, then find the “display” section, Check “Disable hardware graphics acceleration” -> “OK”.

If you need further assistance, feel free to post back.

Regards,

Bella Wu

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Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019. 

_{Tuesday, June 11, 2019 5:41 AM}

Hi,

How is everything going on with this issue?

Just checking in to see if the information was helpful. Please remember to mark the replies as answers if they helped. 

Please let us know if you would like further assistance. 

Regards,

Bella Wu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019. 

_{Monday, July 1, 2019 2:21 AM}

Hi,

It's been a long time after this issue.

I am checking the status of the thread. To help close this thread, if the information was helpful, it's recommended to mark it as answer.

This also helps users with similar problems quickly find help after seeing this thread. Thank you for your understanding and support.

Regards,

Bella Wu

Please remember to mark the replies as answers if they helped. If you have feedback for TechNet Subscriber Support, contact [email protected].

Click here to learn more. Visit the dedicated forum to share, explore and talk to experts about Microsoft Office 2019.