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Question
Wednesday, March 8, 2017 8:33 PM
Hello,
i'm having quite the issue with one particular mailbox of Exchange 2010, in outlook 2010 it keeps saying that the mailbox is full all the time, yet the mailbox has NO limit set on exchange nor on the storage group.
Via OWA you don't see any limit and it's all ok
i've already restarted the IS service and the changes have been done for WEEKS, what's going on?
All replies (8)
Thursday, March 9, 2017 9:06 AM ✅Answered
Hi,
Make sure that your mailbox is not full, you can do 1 of the following things:
1. Run “Get-MailboxStatistics alias | fl StorageLimitStatus” on your Exchange server in the Exchange Management Shell
2. Log on to OWA and hover your mouse on your name in the left upper corner. A window will appear that tells you your mailbox current size and its maximum size.
3. Log on to the server. In the Recipients Configuration, check the current mailbox size of the user, and check the quota limit (tab Mailbox settings –> Storage quotas)
Once you’ve verified that your mailbox is NOT full (so the full mailbox notification is incorrect), you should do the following:
1. Open Outlook, click File (left top), Click Account Settings, double click your account name, and then uncheck “Use Cached Exchange Mode” and finish the wizard
2. Close Outlook. Delete your OST file. The default location for you OST-file on Windows is C:\Users\user\AppData\Local\Microsoft\Outlook\ Either copy and paste the path in Windows Explorer, OR Enable Hidden Folders to view the AppData folder.
3. Open Outlook again and enable Cached Exchange Mode again (like you did in step 1, but now recheck)
Hope it helps.
Regards,
Jason Chao
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Thursday, March 9, 2017 9:10 PM ✅Answered | 1 vote
is this behaviour to be seen on a different outlook version/machine for this affected mailbox?
On the affected machine > Any sign of registry key that has this limit set
HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\warnfilesize
Reference:-
- https://support.microsoft.com/en-in/help/832925/how-to-configure-the-size-limit-for-both-.pst-and-.ost-files-in-outlook
MCSA Office 365 | MCSA Exchange server 2010 | Red Hat Certified Engineer
Wednesday, March 8, 2017 10:42 PM
repair the outlook profile
Thursday, March 9, 2017 6:20 PM
Jason,
the user has no limit:
"StorageLimitStatus : NoChecking"
The name is not on the upper left corner, it's in the upper right and there's no hover text showing the data, inside the options as well.
the mailbox quota is set "as per storage group" which has no limit.
havent had the time to check the client side yet
Thursday, March 9, 2017 7:28 PM
Hi,
Does this user have additional mailboxes added in the Outlook profile?
MCSA Office 365 | MCSA Exchange server 2010 | Red Hat Certified Engineer
Thursday, March 9, 2017 8:56 PM
no, single mailbox
Wednesday, March 15, 2017 9:09 AM
Hi,
I haven't heard back from you yet, and I'm just writing to see if you have had an opportunity to try the suggestions that provided above. If it helps, please help to mark as answer.
If you have any questions or needed further help on this issue, please feel free to post to our forum.
Thanks for your time.
Regards,
Jason Chao
Please remember to mark the replies as answers if they help.
If you have feedback for TechNet Subscriber Support, contact [email protected].
Thursday, March 16, 2017 9:10 PM
Jason,
sorry for teh delay, i hadn't had time to test it until today, i did your suggestion or removing cached mode/deleting OST/recreating and the anomalous behavior went away.
i didn't check Akabe's suggestion as it was solved with this